Restaurant Manager

CIRCULAR HOLDINGS PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A local restaurant in Singapore seeks an enthusiastic Restaurant Manager to oversee operations. Responsibilities include managing staff, ensuring customer satisfaction, and monitoring financial health. The ideal candidate will possess skills in staff management, customer service, and budgeting, ensuring compliance with health standards. This role is critical in delivering a quality dining experience and driving profitability.

Qualifications

• Proven experience in a managerial role within a restaurant.
• Excellent communication and interpersonal skills.
• Strong organizational and decision-making abilities.

Responsibilities

• Manage staff recruitment, training, and scheduling.
• Ensure high-quality guest experiences and service.
• Monitor financial performance and manage budgets.
• Oversee inventory levels and order supplies as needed.
• Ensure compliance with health and safety regulations.

Skills

Staff Management

Customer Service

Financial Management

Inventory Management

Health and Safety Compliance

Job description

Our Restaurant looking for the enthusiastic Restaurant Manager for our business operation. The following criteria must be possessed by the candidate(s) who applied for this Job role.

1. Staff Management and Training

The quality of service in any restaurant is directly tied to the performance of its staff. As the team leader, the manager is responsible for hiring, training, and motivating employees to ensure the restaurant runs smoothly. Key duties include:

Hiring and Onboarding: A restaurant manager is directly involved in hiring the right staff. They interview candidates, assess their skills, and ensure they fit the team and the restaurant’s culture well.

Training Staff: The manager trains staff in various areas, including excellent customer service skills, food handling, safety procedures, and restaurant‑specific protocols. They also ensure that staff continuously develop and improve their skills.

Managing Employee Schedules: The manager must create and manage employee schedules, ensuring the right number of staff are available during peak hours while balancing labor costs with the restaurant’s budget.

Handling Conflicts: Conflicts are inevitable in a busy restaurant environment. The manager resolves disputes between staff or addresses customer complaints quickly and professionally, ensuring the atmosphere remains positive.

2. Guest Experience and Customer Service

Greeting and Engaging with Customers: Managers often take the lead in greeting guests, engaging in conversations, and making sure customers feel welcome from the moment they enter the restaurant. This is crucial for creating a positive dining experience.

Handling Complaints: If a customer has a complaint, it’s the manager’s job to address and resolve the issue swiftly. This may involve offering apologies, fixing mistakes, or finding a solution that ensures the customer is satisfied.

Maintaining Quality Control: The manager ensures that all food meets the restaurant’s standards for quality, presentation, and taste. This involves checking the plating and food temperatures and ensuring consistency across all dishes served.

3. Financial Management and Budgeting

Restaurant managers are also responsible for ensuring the financial health of the establishment. Their duties here include:

Tracking Food Costs: Managers must closely monitor food costs, ensuring that inventory is used efficiently to minimize waste. They adjust pricing and portion sizes as needed to maintain profitability.

Managing Budgets and Financial Reporting: Managers are responsible for reviewing financial reports daily, including sales, labor costs, and profit margins. They identify areas where costs can be reduced and look for opportunities to optimize the restaurant’s revenue.

Payroll Management: Ensuring staff are paid on time is crucial to the manager’s role. They handle the processing of tips, hourly wages, and overtime, ensuring that payroll remains accurate and within budget.

4. Inventory Management

Effective inventory management is one of the most critical aspects of a restaurant manager’s job. Managers need to balance having enough stock to avoid shortages and minimizing excess stock that could lead to waste. Their tasks include:

Monitoring Inventory Levels: Managers regularly monitor inventory to ensure enough ingredients and supplies are in stock without overstocking. This includes tracking the use of high‑demand ingredients and adjusting orders accordingly.

Ordering Supplies: Managers are responsible for ordering ingredients and supplies based on usage trends. They ensure that orders are placed in time to avoid stockouts while managing costs.

Waste Reduction: Managers work to minimize food waste by implementing portion control, checking for expired items, and rotating stock. They also ensure that unused ingredients are stored properly to prolong shelf life.

5. Health and Safety Compliance

Maintaining health and safety standards is crucial to the restaurant manager’s responsibilities. They ensure that the restaurant operates within local and federal regulations. Their tasks include:

Health and Safety Standards: Managers must ensure that the restaurant complies with all health regulations, from food safety protocols to cleanliness. They conduct regular checks to ensure the kitchen and dining areas meet health department requirements.

Employee Safety: Managers are responsible for ensuring staff follow proper procedures to maintain a safe working environment. This includes safe food handling, proper cleaning techniques, and reducing the risk of accidents.

Emergency Procedures: Restaurant managers are also responsible for implementing emergency protocols, such as fire safety, first‑aid procedures, and other drills.

By focusing on these core duties, a restaurant manager ensures the success and smooth operation of the restaurant. Their ability to balance staff management, customer service, finances, etc., directly impacts the quality of the customer’s dining experience and the business’s profitability.