Restaurant Manager

HANSING RECRUITMENT PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A renowned recruitment agency in Singapore is seeking a skilled Operations Manager for restaurant services. The role involves overseeing daily operations, ensuring compliance with safety standards, managing staff, and enhancing customer experience. Strong leadership and operational management skills are essential. This position offers an opportunity to make a significant impact in a dynamic environment.

Qualifications

• Strong leadership and operational management skills.
• Excellent communication and interpersonal skills.
• Experience in staff recruitment and training.

Responsibilities

• Oversee smooth day-to-day restaurant operations.
• Ensure food quality, hygiene standards and service procedures are consistently met.
• Manage stock levels and inventory checks.
• Monitor daily sales and operational expenses.
• Ensure compliance with food safety and health regulations.

Job description

1. Daily Operations Management

• Oversee smooth day-to-day restaurant operations.
• Ensure food quality, hygiene standards, and service procedures are consistently met.
• Monitor dining area, kitchen workflow, and customer service performance.

2. Staff Management

• Recruit, train, schedule, and supervise staff (service crew, kitchen team, etc.).
• Conduct performance reviews and provide coaching for improvement.
• Handle staff issues, conflict resolution, and maintain workplace discipline.

3. Customer Service Excellence

• Ensure exceptional customer experience at all times.
• Handle customer complaints professionally and promptly.
• Build strong customer rapport to encourage repeat business.

4. Inventory & Stock Control

• Manage stock levels of ingredients, beverages, and supplies.
• Perform ordering, receiving, and inventory checks.
• Reduce wastage and ensure cost efficiency.

5. Financial & Administrative Duties

• Monitor daily sales, cash flow, and operational expenses.
• Prepare sales reports and assist with budgeting.
• Manage POS operations and banking tasks.

6. Compliance & Safety

• Ensure the restaurant complies with food safety, health, and licensing regulations.
• Maintain cleanliness, equipment safety, and workplace hygiene.

7. Marketing & Promotion

• Support marketing activities, seasonal promotions, and special events.
• Work with the marketing team to improve brand visibility and customer engagement.

8. Strategic Planning & Improvement

• Analyze customer feedback and operational data.
• Implement improvements to increase sales, efficiency, and customer satisfaction.