Restaurant Manager

WOJIAOXIANG PTE. LTD.; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

A prominent restaurant company in Singapore is seeking a Front-of-House Manager to lead the team, manage daily operations, and enhance customer experience. The ideal candidate has over 3 years of management experience in the restaurant industry, strong leadership qualities, and effective communication skills in English and Mandarin. This role involves training staff, supervising daily service activities, and coordinating with the kitchen to ensure quality service.

Qualifications

• At least 3 years of relevant restaurant or front-of-house management experience.
• Strong leadership, communication, and problem-solving skills.
• Able to communicate effectively in English and Mandarin.

Responsibilities

• Lead, schedule, and motivate front-of-house staff.
• Supervise daily operations to ensure smooth service.
• Communicate proactively with guests and handle feedback.

Skills

Leadership

Communication

Problem-Solving

Team Management

Customer Service

Job description

Job Description & Requirements

Main Responsibilities

1. Team Management & Training

• Lead, schedule, and motivate front-of-house staff.
• Conduct regular training on service standards, product knowledge, and teamwork.
• Build a positive, inclusive, and efficient work culture.

2. Daily Operations Management

• Supervise daily operations to ensure smooth service in reception, ordering, food delivery, and cashiering.
• Coordinate resources effectively during peak periods and handle unexpected situations professionally.
• Manage reservations, seating arrangements.

3. Customer Experience

• Communicate proactively with guests and handle feedback or special requests with professionalism.
• Support brand reputation through positive engagement and service excellence.

4. Coordination & Administration

• Work closely with the kitchen to ensure food quality and service efficiency.
• Manage front-of-house inventory including tableware, linens, and consumables.
• Assist with stocktaking, operational reporting, and other administrative tasks.

Requirements

• At least 3 years of relevant restaurant or front-of-house management experience (experience with Chinese Xiang Cai cuisine is an advantage).
• Strong leadership, communication, and problem-solving skills.
• Able to communicate effectively in English and Mandarin to interact with customers and counterparties.
• Positive attitude, attention to detail, and ability to lead a team effectively.