RESTAURANT MANAGER

PRATA HUB PTE. LTD.; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A leading restaurant in Singapore is seeking an experienced Restaurant Manager who will be responsible for coordinating daily restaurant operations and delivering superior customer service. The ideal candidate should have proven experience in restaurant management, strong leadership skills, and extensive food and beverage knowledge. This position offers an opportunity to shape restaurant culture and oversee everything from customer satisfaction to cost control.

Qualifications

• Proven work experience as a Restaurant Manager or General Manager.
• Extensive knowledge in food and beverages.
• Strong leadership and motivational skills.

Responsibilities

• Coordinate daily restaurant operations.
• Deliver superior customer service.
• Train employees on customer service practices.

Skills

Customer service management

Leadership

Financial management

Food and beverage knowledge

Restaurant management software familiarity

Tools

OpenTable

PeachWorks

Job description

Responsibilities

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut wasteCreate detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

Requirements and skills

• Proven work experience as a Restaurant Manager, Restaurant General Manager
• Proven customer service experience as a manager
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
• Familiarity with restaurant management software, like OpenTable and PeachWorks
• Strong leadership, motivational and people skills
• Acute financial management skills