Restaurant Manager

6Ix 6Ix Restaurant and Bar; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

A leading restaurant in Singapore is seeking an experienced Restaurant Manager to oversee daily operations and ensure exceptional customer service. The ideal candidate has proven experience in managing restaurant functions, strong leadership skills, and extensive knowledge of food and beverage. This role is critical for maintaining operational efficiency and promoting the restaurant within the community.

Qualifications

• Proven experience as a Restaurant Manager or similar role.
• Strong customer service background.
• Ability to remember ingredients and dishes.

Responsibilities

• Oversee daily restaurant operations.
• Manage staff performance and provide feedback.
• Control operational costs and enhance efficiency.

Skills

Customer service expertise

Leadership skills

Financial management

Food and beverage knowledge

Restaurant management software familiarity

Education

Diploma in Business Administration or related field

Job description

Responsibilities

• Coordinate daily Front of the House and Back of the Houserestaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues andexpenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

Requirements and skills

• Proven work experience as a Restaurant Manager, Restaurant General Manager, or similar role
• Proven customer service experience as a manager
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
• Familiarity with restaurant management software
• Strong leadership, motivational and people skills
• Acute financial management skills
• any diploma in Business Administration; hospitality management or culinary schooling is a plus