Restaurant Manager

TIM HO WAN INTERNATIONAL PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading restaurant chain in Singapore is seeking an Operations Manager to oversee daily operations, lead staff, and ensure customer satisfaction. The role involves managing inventory, adhering to health regulations, and supporting marketing initiatives. Ideal candidates will have strong leadership skills and a commitment to excellence in service delivery.

Qualifications

• Proven leadership experience in a restaurant environment.
• Strong communication and team management skills.
• Ability to handle customer complaints and ensure service excellence.

Responsibilities

• Oversee daily restaurant operations to ensure smooth procedures.
• Lead and manage the service team effectively.
• Monitor daily sales and manage inventory control.
• Ensure exceptional customer service and address complaints.
• Support marketing promotions to drive sales.

Job description

Description

Operations Management

• Oversee daily restaurant operations to ensure smooth opening, service, and closing procedures.
• Maintain food and beverage quality, presentation, and consistency.
• Coordinate effectively between front-of-house and back-of-house teams.
• Ensure cleanliness, safety, and compliance with health regulations.

Staff Leadership & Management

• Lead, motivate, and manage the service team.
• Recruit, train, and develop team members.
• Prepare and manage staff rosters and schedules.
• Conduct performance reviews and provide constructive feedback.

Financial & Inventory Control

• Monitor daily sales, expenses, and overall profitability.
• Manage ordering, inventory levels, and stock rotation.
• Implement cost control measures to maintain budget targets.

Customer Service Excellence

• Ensure all guests have an exceptional dining experience.
• Address and resolve customer complaints or issues promptly.
• Foster a customer-focused culture among staff.
• Gather customer feedback and implement improvements.

Marketing & Promotions

• Support the execution of promotions, special events, and marketing campaigns to drive sales.
• Monitor local market trends and competitor activities.

Compliance & Standards

• Ensure adherence to company policies, brand standards, and procedures.
• Maintain accurate records (e.g., attendance, safety checks, maintenance reports).
• Comply with local licensing, hygiene, and safety regulations.