RESTAURANT FRONT DESK MANAGER

CHAMOON ROYALE CULTURE HOLDINGS PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A prominent hospitality establishment in Singapore is seeking an experienced host supervisor to manage guest reception, reservations, and staff training. You will optimize table turnover while ensuring exceptional customer service. Candidates should have 2+ years of experience in hospitality, proficiency in reservation software, and strong communication skills. Flexibility to work shifts, including weekends and holidays, is essential for this role.

Qualifications

• 2+ years of experience in hospitality, preferably as host supervisor or front office role.
• Customer-oriented, professional demeanor, leadership skills, and team collaboration.
• Available to work shifts, weekends, and holidays.

Responsibilities

• Oversee guest reception, manage waitlists, and optimize table turnover.
• Handle booking systems, phone/online reservations, and special requests.
• Train, schedule, and evaluate the host/hostess team.

Skills

Excellent communication and interpersonal abilities

Strong organizational and multitasking skills

Proficiency in reservation software

Problem-solving and conflict-resolution skills

Tools

OpenTable

MS Office

Job description

Key Responsibilities

• Greeting & Seating: Oversee guest reception, manage waitlists, and optimize table turnover while ensuring guest satisfaction.
• Reservation Management: Handle booking systems, phone/online reservations, and special requests.
• Staff Supervision: Train, schedule, and evaluate host/hostess team; conduct pre-shift briefings.
• Customer Service: Address guest inquiries/complaints promptly; maintain high service standards.
• Coordination: Communicate with serving and kitchen staff on table status, timing, and special needs.
• Administrative Duties: Monitor seating charts, manage reservation software, and generate occupancy reports.
• Ambiance Maintenance: Ensure entrance area cleanliness, menu displays, and overall presentation.
• Compliance: Adhere to health/safety regulations and company policies.

Requirements

• Experience: 2+ years in hospitality, preferably as host supervisor or front office role.
• Skills:
  • Excellent communication and interpersonal abilities.
  • Strong organizational and multitasking skills.
  • Proficiency in reservation software (e.g., OpenTable) and MS Office.
  • Problem-solving and conflict-resolution skills.
• Personal Traits: Customer-oriented, professional demeanor, leadership, and team collaboration.
• Flexibility: Available to work shifts, weekends, and holidays.