Restaurant Customer Service Executive [5.5 Days]

ROSWELL ENTERPRISE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A well-regarded restaurant group is seeking a Hostess in Singapore to manage guest greeting and reservations. The ideal candidate has 1+ years of experience in a fast-paced restaurant, strong communication skills, and a professional demeanor. Benefits include meal provisions, transport claims, and career progression opportunities.

Benefits

Incentive Scheme: 4%, 8%, 12% if sales targets are met

Staff Meals: Free meals provided during shift

Night Transport: Taxi claims available for exceptionally late days

Top Seller Award: Incentives for the highest earner of each month

Wellbeing Benefits: Medical claims included

Annual Leave: From 7 days onwards

Confirmation Adjustment: Pay adjustment upon confirmation from 5% onwards

Sentosa Entry Pass: Annual islander pass provided

Career Progression: Opportunities for growth

Staff Discount: 30% off during staff birthdays

Qualifications

• 1+ years of experience as a Hostess or similar role in a fast-paced restaurant environment.
• Excellent interpersonal and communication skills.
• Ability to multitask and prioritise in a fast-paced environment.

Responsibilities

• Greeting guests and seating them at their table.
• Managing the restaurant's reservation system.
• Ensuring dining room is clean and well-presented.

Skills

Interpersonal skills

Communication skills

Multitasking

Attention to detail

Professional demeanor

Basic computer skills

Job description

Greenwood Fish Market

📍Bukit Timah: 34 Greenwood Ave, S289236

📍Quayside Isle: 31 Ocean Way #01-02 to 05, S098375

Key Responsibilities:

• Greeting guests as they arrive at the restaurant and seating them at their table
• Managing the restaurant's reservation system and taking phone calls to book tables
• Ensuring that the dining room is clean and well-presented at all times, with all tables set and ready for guests
• Managing the flow of guests in and out of the restaurant, ensuring that waitstaff can provide efficient service
• Assisting with the management of the restaurant's waitlist, communicating wait times to guests
• Assisting with general restaurant operations as needed, including bussing tables and assisting with cleaning and sanitising

Requirements:

• 1+ years of experience as a Hostess or similar role in a fast-paced restaurant environment
• Excellent interpersonal and communication skills, with the ability to provide warm and friendly service to guests
• Ability to multitask and prioritise tasks in a fast-paced environment, with strong attention to detail
• A friendly and professional demeanour, with the ability to remain calm and composed in a busy restaurant environment
• Basic computer skills, with experience using reservation systems and basic Microsoft Office programs
• Flexibility to work a variety of shifts, including weekends and evenings in Quayside Isle, Sentosa

Benefits For Confirmed Staff:

• Incentive Scheme: 4%, 8%, 12% if sales targets are met
• Staff Meals: Free meals provided during shift
• Night Transport: Taxi claims available for exceptionally late days
• Top Seller Award: Incentives for the highest earner of each month from every outlet
• Wellbeing Benefits: Medical claims included
• Annual Leave: From 7 days onwards (negotiable on case to case basis)
• Confirmation Adjustment: Pay adjustment upon confirmation from 5% onwards
• Sentosa Entry Pass: Annual Sentosa islander pass provided for subsidised transport and free entry (for our Sentosa team)
• Career Progression: Career path personalisations and growth opportunities
• Staff Discount: 30% off the entire bill for staff when they dine in with us during their birthday (up to a max of 4 pax)