Restaurant Captain

3DM HOSPITALITY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading hospitality company in Singapore seeks an experienced Restaurant Supervisor to oversee daily operations, lead service staff, and ensure an exceptional dining experience for guests. The ideal candidate has prior experience in a supervisory role, strong leadership skills, and the ability to work in a fast-paced environment.

Qualifications

• Prior experience as a Restaurant Captain / Supervisor or in a senior service role.
• Strong leadership, communication, and customer service skills.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Supervise daily floor operations and ensure smooth service during shifts.
• Lead, guide, and motivate service staff.
• Greet and seat guests, ensuring excellent customer experience.
• Coordinate table assignments and manage reservations and walk-ins.
• Handle guest feedback and resolve issues promptly.

Skills

Leadership

Communication

Customer Service

Multitasking

Tools

POS Systems

Job description

Key Responsibilities:

• Supervise daily floor operations and ensure smooth service during shifts
• Lead, guide, and motivate service staff to uphold high service standards
• Greet and seat guests, ensuring excellent customer experience
• Coordinate table assignments and manage reservations and walk-ins
• Take and relay orders accurately; ensure timely food and beverage delivery
• Handle guest feedback and resolve issues promptly and professionally
• Conduct pre-service briefings and ensure staff are updated on menu items, specials, and promotions
• Monitor cleanliness, table setup, and compliance with hygiene standards
• Assist with staff training and onboarding of new team members
• Liaise with kitchen and bar teams to ensure efficient service flow
• Oversee billing, payments, and closing duties
• Support inventory checks and report shortages of supplies when necessary

Requirements:

• Prior experience as a Restaurant Captain / Supervisor or senior service role
• Strong leadership, communication, and customer service skills
• Good knowledge of restaurant service standards and POS systems
• Ability to multitask and work in a fast-paced environment
• Flexible with shifts, weekends, and public holidays