restaurant assistant manager/Manager

FIVE STAR HAINANESE CHICKEN RICE RESTAURANT (2000) PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A well-known dining establishment in Singapore seeks a Restaurant Operations Manager to ensure efficient front-of-house operations. The role involves overseeing restaurant areas, implementing service excellence, and managing staff schedules. Ideal candidates should have strong leadership skills and a commitment to customer service. Previous experience in restaurant management is preferred.

Qualifications

• Ability to oversee restaurant operations and staff.
• Experience in resolving customer complaints effectively.
• Familiarity with food and beverage procedures.

Responsibilities

• Ensure smooth operation of front of house.
• Oversee and manage all areas of the restaurant.
• Implement services for excellence.
• Investigate and resolve complaints regarding food quality.

Skills

Team motivation

Customer service excellence

Complaint resolution

Job description

Ensure smooth operation of front of house.

Oversee and manage all areas of the restaurant and assist restaurant manager in making decisions on matters of importance to customer service.

Implement operations for service excellence.

Investigate and resolve complaints concerning food quality and service.

Assisting Restaurant Manager in maintaining restaurant staffing needs, preparing schedules and ensure that the restaurant is staffed for all shifts.

Ability to motivate employees to work as a team

Comply and follow with company’s food and beverage procedures and hygiene guidelines.

Performs other duties and responsibilities as required or requested.