Resort Front Desk Executive (Supervisor)

SENTOSA BEACH RESORT PTE LTD; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A luxury resort in Singapore is seeking a Front Desk Executive (Supervisor) to oversee front office operations and lead service associates. This role requires relevant hotel industry experience and strong communication skills, with a willingness to work shifts. Candidates will benefit from learning opportunities, medical coverage, and employee discounts. Join us to enhance guest experiences in an international setting.

Benefits

5-day work week

Career development opportunities

Medical and insurance coverage

Employee discounts

Duty meals and shuttle bus

Qualifications

• Relevant experiences in the hotel industry.
• Strong communication skills with international travelers.
• Knowledge in check in/out processes.

Responsibilities

• Ensure smooth and efficient front office operation.
• Supervise service associates' daily activities.
• Upsell rooms as necessary.
• Fulfill guest requests professionally.

Skills

Guest communication skills

Leadership

Commissioning upselling

Education

Hotel management-related education

Tools

Opera PMS system

Job description

Shangri-La Rasa Sentosa, Singapore

We are looking for Front Desk Executive (Supervisor)

As the Front Desk Executive (Supervisor), we rely on you to:

• Take responsibility of the front office to ensure smooth and efficient operation at all times
• Supervise and lead all service associates in their daily activities
• Upsell rooms to meet guests' needs when appropriate
• Ensure guest requests are fulfilled in a professional and timely manner

We are looking for someone who:

• Has relevant experiences in the hotel industry, with knowledge in Opera PMS system, knowledgeable in the check in/out system and processes from arrival to departure.
• Preferably comes from a hotel management-related education background or relevant experiences in hotel's Front Desk operations.
• Has strong guest communication and engagement skills, with exposure to interacting with both international and domestic travelers, as our resort is an international destination
• Willing to work shift

We Offer

• 5-day work week
• Learning and Development opportunities for career development
• Medical and insurance coverage
• Special employee discount within Shangri-La Group
• Duty Meals and shuttle bus provided

If you are the right person, what are you waiting for? Click the apply button now!