Resort Front Desk Executive (Supervisor)

SENTOSA BEACH RESORT PTE LTD; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A luxury resort in Singapore is seeking a Front Desk Executive (Supervisor) to ensure smooth operations at the front office. You'll lead service associates, fulfill guest requests, and leverage upselling skills. The ideal candidate has experience in hotel operations and strong guest communication skills. A 5-day work week, medical coverage, and special employee discounts are among the offered benefits.

Benefits

5-day work week

Learning and Development opportunities

Medical and insurance coverage

Special employee discount

Duty Meals

Shuttle bus provided

Qualifications

• Relevant experience in the hotel industry required.
• Strong communication skills with international and domestic travelers.
• Ability to work shifts.

Responsibilities

• Ensure smooth and efficient operation at the front office.
• Supervise and lead service associates.
• Upsell rooms as necessary.
• Fulfill guest requests professionally and timely.

Skills

Guest communication skills

Knowledge of Opera PMS

Front Desk operations

Team leadership

Upselling skills

Education

Hotel management-related education

Job description

Overview

Shangri-La Rasa Sentosa, Singapore

We are looking for Front Desk Executive (Supervisor)

Responsibilities

• Take responsibility of the front office to ensure smooth and efficient operation at all times
• Supervise and lead all service associates in their daily activities
• Upsell rooms to meet guests' needs when appropriate
• Ensure guest requests are fulfilled in a professional and timely manner

Qualifications

• Has relevant experiences in the hotel industry, with knowledge in Opera PMS system, knowledgeable in the check in/out system and processes from arrival to departure.
• Preferably comes from a hotel management-related education background or relevant experiences in hotel's Front Desk operations.
• Has strong guest communication and engagement skills, with exposure to interacting with both international and domestic travelers, as our resort is an international destination
• Willing to work shift

We Offer

• 5-day work week
• Learning and Development opportunities for career development
• Medical and insurance coverage
• Special employee discount within Shangri-La Group
• Duty Meals and shuttle bus provided

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