RESIDENT TECHNICAL OFFICER

BS Tech Pte. Ltd.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A tech solutions company in Singapore is seeking a Resident Technical Officer to manage and support accreditation services for calibration and testing laboratory operations. The ideal candidate will have extensive experience in metrology, strong technical writing skills, and the ability to manage multiple priorities effectively. This full-time position offers a competitive salary ranging from SGD 6,000 to 12,000 per month.

Qualifications

• Must have overall experience of 5 to 10+ years.
• Familiar with ISO 9001 and ISO 17025 Calibration Quality System Requirements.
• Ability to work in a fast-paced environment.

Responsibilities

• Monitor and maintain all calibration operations.
• Develop a clear vision for calibration service delivery.
• Manage customer escalations and monitor resolutions.

Skills

Experience in developing calibration methods

Experience in managing calibration personnel

Knowledge of metrology

Strong technical writing skills

Critical thinking and problem solving

Ability to manage multiple priorities

Education

Diploma / BE / B. Tech in Electrical or Electronics & Communications

Job description

1. JOB DESCRIPTION
Job Title: RESIDENT TECHNICAL OFFICER

Occupation: RESIDENT TECHNICAL OFFICER

Job Description & RequirementsL: The RESIDENT TECHNICAL OFFICER will be responsible for managing and supporting accreditation services to run the calibration and testing laboratory service as a profitable business segment at customer premises. He/she shall have experience and demonstrated Knowledge, skills and abilities as listed below

KNOWLEDGE / SKILLS / ABILITIES: (essential Requirements)

• Experience in developing new calibration and Testing methods based on the international standards.
• Experience in managing calibration personnel
• Experience in Metrology field (Electronic, Electrical, Temperature, Mechanical, Dimensional and Mechanical Testing) – both

In-House & Site Calibration (including overseas Site Jobs)

• Develop the current state/future state for the calibration department.
• Skilled in internal/External auditing, objective evidence assessment, and risk-based decision-making.
• Strong technical writing skills for SOPs, audit reports, and compliance documentation.

Ability to clearly explain complex concepts to technical staff, management, and external auditors.

• Knowledge of statistics and the ability to apply them in developing and documenting test or calibration uncertainty budget tables as per national and international standards.
• Metrology laboratory practices and calibration data collection, familiarity with national and international standards, is also essential.
• Critical Thinking & Problem-Solving: Ability to analyse complex quality and compliance issues, identify root causes, and implement effective corrective actions.
• Proficient in quality management software, document control systems, and data analysis tools.

Familiarity with word processing, spreadsheets, and database software.

• Ability to manage multiple priorities, meet deadlines, and maintain structured documentation.
• Attention to Detail: Strong ability to detect nonconformities, inconsistencies, and process deviations.
• Ability to work effectively with individuals from varied professional and cultural backgrounds

Key Duties and Responsibilities – Technical & Development

• To monitor and maintain all calibration operations, including

In-House and Site.

• Develop a clear and attainable vision for calibration service delivery.
• Review analyses of activities, costs, operations, and forecast data to evaluate performance.
• To monitor the implementation of new service initiatives and drive accountability for results.
• Optimise customer loyalty through effective service delivery and collaborative methods.
• Manage customer escalations and monitor resolutions to meet expectations.
• Participate in customer meetings to ensure alignment and satisfaction.
• Work with direct reports to ensure completion of service delivery activities for new customers.
• To monitor the budget and uphold financial discipline to meet financial objectives.
• Support new opportunities and ensure commercial alignment with customers.
• To support leadership in formulating and administering company policies and best practices.
• To support building professional development plans and facilitate growth opportunities.
• To support the establishment of challenging individual and team performance goals that align with organisational strategies.
• Supervise laboratory operations to ensure precision in the calibration and testing process for the customer’s equipment.
• Ensure all set product quality targets are met and deviations from target quality standards promptly identified and rectified.
• Liaise with process control operatives with regards to the quality control parameters for calibration and Testing process.
• Ensure preventive maintenance is carried out on laboratory equipment and practical housekeeping is conducted in the laboratories.
• To support the preparation of the annual calibration schedule and ensure calibration is carried out on laboratory equipment as scheduled.
• Provide overall support and strategic direction to the Sales, Technical and Quality team.
• Provide periodic reports on the activities and performance of the laboratory function for the attention of the technical manager.
• Perform any other duties that the technical manager may assign.

Key Duties and Responsibilities – Quality

• Maintain and continuously improve the QMS in compliance with ISO 9001 and ISO 17025.
• Ensure document control and proper recordkeeping for policies, procedures, and work instructions.
• To monitor quality objectives and key performance indicators (KPIs).
• To ensure the lab meets all ISO 9001 and ISO/IEC 17025 accreditation requirements.
• To support the accreditation audits, external assessments, and regulatory inspections.
• To support and plan, execute, and document internal audits to assess compliance and identify risks.
• Investigate nonconformities, implement corrective actions, and verify effectiveness.
• To support the root cause analysis (RCA) and continuous improvement initiatives.
• Ensure personnel involved in testing and certification are qualified, trained, and competent.
• Maintain training records and competency assessments.
• Identify, assess, and mitigate risks to testing validity and certification decisions.
• Promote continuous improvement initiatives in test methods, certification processes, and quality practices.
• Implement Failure Modes and Effects Analysis (FMEA) or similar methodologies where applicable.
• Address customer complaints and ensure proper investigation and resolution.
• Communicate quality system updates and compliance status to management.
• Work with technical Leads to ensure test and certification results are accurate and reliable.
• Perform any other duties that the Technical Manager may assign.

Eligibility Criteria:

Must be a Diploma / BE / B. Tech in Electrical or Electronics & Communications, or it's equivalent/above in any Engineering field.

• Must have overall experience of 5 to 10+ Years
• Familiar with ISO 9001 and ISO 17025 Calibration Quality System Requirements and certifications.
• Troubleshooting techniques
• Able to work in a fast-paced environment.
• Ability

To Work Under Pressure.

• Ability

To Manage Multiple Tasks and throughput tasks

• Will be expected to be involved in the project at Jurong Island or overseas
• Travel – 90% (Local & Oversea) within the short notice period
• Able to commit to club hours, weekends and public holidays.
• Rotational shift- Monday to Friday or Wednesday to Sunday.
• Able to commit to irregular working hrs - 6 am to 2 pm (rotating shifts)
• No weekend off dayWe regret that only shortlisted candidates will be notified.

I appreciate your understanding!

2. SKILLS
Customer LoyaltyElectricalFMEAISOISO 9001MetrologyProcess ControlQuality ControlQuality SystemTechnical Staff ManagementTechnical WritingTesting ProcessThroughputWord Processing

3. KEY INFORMATION
Job Post Duration: 14 Calendar Days

Number of Vacancies: 2

Job Function: Engineering, Information Technology, Precision Engineering

Position Level: Senior Management

Minimum Years of Experience: 5

Employment Type: Full Time

Flexible Work Arrangement: No flexible work arrangement selected

Minimum Qualification Level: Other Advanced Diploma / Post-Diploma qualifications or equivalent

Field of Study: Electrical & Electronics Engineering n.e.c.

Monthly Salary Range: (SGD) $6,000 - 12,000

Government Support: No schemes selected

4. WORKPLACE DETAILS
Workplace Address Local

Postal Code: 758169

Block/House No. 19

Street Name: SENOKO LOOP

Building Name: (optional)

5. SCREENING QUESTIONS
There are no screening questions for this job posting