Resident Manager (Changi Airport)

PRIMECH A & P PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading facilities management company is seeking a passionate Resident Manager to oversee cleaning operations at Changi Airport. This role involves managing a cleaning team, ensuring high-quality service delivery, and optimizing resources. Ideal candidates have a degree in Facilities Management and at least 5 years' experience, with 3 years in a leadership role. Strong interpersonal, leadership, and problem-solving skills are essential.

Qualifications

• At least 5 years’ experience in cleaning/facilities management industries.
• Minimum 3 years in a managerial or leadership role.
• Familiar with airport operations preferred.

Responsibilities

• Oversee day-to-day cleaning operations.
• Ensure fulfillment of cleaning contracts to client satisfaction.
• Manage and instruct cleaning supervisors and staff.
• Plan manpower, manage scheduling and attendance.
• Resolve onsite conflicts and prepare incident reports.
• Oversee servicing and maintenance of cleaning equipment.
• Build strong client relationships and ensure customer satisfaction.
• Optimize resource allocation and manage labor costs.
• Handle ad-hoc duties/projects as assigned.

Skills

Leadership

Interpersonal skills

Time management

Problem-solving

Microsoft Office

Education

Degree in Facilities Management

Job description

We're seeking a passionate Resident Manager to oversee our cleaning operations at Changi Airport. In this role, you will manage and lead a team of cleaning staff to ensure smooth, high-quality service delivery. Join us if you're a leader who thrives under fast-paced environments, and have the drive to keep Singapore’s world-class airport running at its best!

Location: Changi Airport

Working hours: 6 days per week

Responsibilities

• Oversee day-to-day cleaning operations.
• Ensure that cleaning contracts are fulfilled to the satisfaction of clients and in accordance with agreed-upon service levels.
• Effective instruction and management of supervisors/cleaners to ensure high-quality service delivery.
• Planning of manpower, scheduling, attendance taking etc.
• Resolving all matters on site, e.g., conflict management and service recovery, preparation of incident reports.
• Oversee the servicing and maintenance of cleaning equipment.
• Build and maintain strong relationships with existing clients, ensuring high levels of customer satisfaction.
• Optimize resource allocation, manage labour costs, and reduce operational inefficiencies.
• Other ad-hoc duties/projects assigned.

Requirements

• Degree in Facilities Management or other discipline.
• At least 5 years’ experience in cleaning/facilities management industries, with at least 3 years in a managerial or leadership role.
• Familiarity with airport operations will be preferred.
• Must be able to work on weekends.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Must be IT savvy and able to become proficient at new software systems.
• Must be well-groomed.
• Excellent interpersonal and communications skills.
• Excellent time management.
• Strong leadership and problem-solving skills, able to work well both independently and in a team.