Residence Manager

Ascott International Management Pte Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading serviced apartment operator in Singapore is seeking a Residence Manager to assist in coordinating daily operations across various departments. Responsibilities include overseeing front office and housekeeping, managing cost controls, and enhancing guest experiences. The ideal candidate should possess strong leadership skills and experience in hospitality management. This role emphasizes effective communication with staff and guests, as well as strategic planning for annual budgets.

Qualifications

• Experience in managing hospitality operations is required.
• Strong leadership and communication skills.
• Ability to engage with guests and stakeholders effectively.

Responsibilities

• Oversee day-to-day operations of front office and other departments.
• Manage cost control across all facilities.
• Plan yearly budget and perform cost analysis.

Job description

The Residence Manager assists the General Manager to plan direct and coordinate the operations of the Serviced Apartment. The duties and responsibilities include managing the daily operations across the various functions, planning and managing of the human resources. He or she is responsible for achieving optimum standards of service and value to the guests with profit objectives in a manner that is consistent with the company’s policies, philosophy and targets. He or she will report to the General Manager.

The job responsibilities include the following:

• Oversee the entire day-to-day operations of the front office, housekeeping, security and engineering to ensure the smooth running of the property.
• Manage efficiently operations and cost control of all departments and facilities.
• Look into the productivity of the various departments and works with the respective departments to increase efficiency.
• Ensure that all staff receive timely skills upgrading and relevant training.
• Engage in effective communication with the management, colleagues and guests, and cultivate good working relationship with them.
• Review guests’ feedback and strive to improve on services.
• Cultivate good business working relationship with guests, owners and stakeholders.
• Come up with innovative ways to mitigate problems and improve guests' experiences.
• Attainment and maintenance of service levels that exceed expectations.
• Plan yearly budget and manage overall costs effectively.
• Perform cost analysis for monthly review with stakeholders.
• Perform related tasks as assigned