Reservations & Guest Experience Specialist

MERCURE SINGAPORE BUGIS; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A hospitality service provider in Singapore is looking for a Reservations Executive to handle telephone bookings and manage guest inquiries. This role requires a positive attitude, a commitment to providing exceptional guest services, and the ability to train junior staff. Candidates should have secondary education and be competent in MS Office, while knowledge of the Opera system is advantageous. The position demands availability for shifts, weekends, and public holidays.

Qualifications

• Positive and keen to learn attitude required.
• Passion for exceptional guest service is crucial.
• Ability to work shifts, weekends, and public holidays.

Responsibilities

• Handle telephone enquiries and accept reservations.
• Provide feedback concerning enquiries and firm reservations.
• Guide and train the Reservations Agent.

Skills

Good interpersonal skills

Detail oriented

Multi-tasking

Positive attitude

Communication skills

Education

Secondary education

Tools

MS Office applications

Opera system

Job description

A hospitality service provider in Singapore is looking for a Reservations Executive to handle telephone bookings and manage guest inquiries. This role requires a positive attitude, a commitment to providing exceptional guest services, and the ability to train junior staff. Candidates should have secondary education and be competent in MS Office, while knowledge of the Opera system is advantageous. The position demands availability for shifts, weekends, and public holidays.