Reservations Coordinator

Hilton; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading global hospitality company is seeking a Reservation Coordinator in Singapore to manage booking inquiries and deliver exceptional customer service. The role involves processing reservations, liaising with departments, and enhancing guest satisfaction through upselling. Ideal candidates should have strong communication skills and prior experience in a reservations environment. This is a full-time position at the Hilton Garden Inn.

Qualifications

• Passion for delivering great customer service.
• Highly professional telephone manner.
• Outstanding administration and organizational skills.

Responsibilities

• Manage booking inquiries and assist guests in planning their stays.
• Handle reservation inquiries via phone, email, and other channels.
• Accurately process bookings, cancellations, and modifications.
• Liaise with other departments to ensure guest requirements are met.
• Recommend room upgrades and additional services.

Skills

Customer service excellence

Excellent communication skills

Administrative and organizational skills

Intermediate computer proficiency

Education

Tertiary qualifications or other collegiate-level degree

Job description

As a Reservation Coordinator, you will manage booking inquiries and assist guests in planning their stay at our hotel. Your role involves handling reservations, providing detailed information about hotel offerings, and ensuring a smooth and professional booking process.

You will work closely with other departments to ensure that guest preferences and special requests are communicated effectively. Your exceptional communication skills and attention to detail will contribute to delivering outstanding guest experiences.

What will I be doing?

As a Reservation Coordinator, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Coordinator is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Coordinator will perform the following tasks to the highest standards:

• Customer Service Excellence:
  
  
  

Handle reservation inquiries via phone, email, and other communication channels in a courteous and professional manner.

Provide guests with detailed information about the hotel’s services, amenities, and promotions to support their decision-making process.

• Booking Management:
  
  
  

Accurately process bookings, cancellations, and modifications in the reservations system.

Ensure all guest preferences, special requests, and billing details are recorded correctly.

• Collaboration & Communication:
  
  
  

Liaise with Front Office, Housekeeping, and other departments to ensure guest requirements are met.

Communicate effectively with team members to address guest concerns or special needs.

• Upselling & Revenue Support:
  
  
  

Recommend room upgrades, packages, and additional services to maximize revenue and enhance guest satisfaction.

Identify opportunities to promote hotel offers and loyalty programs.

• Accuracy & Record-Keeping:
  
  
  

Maintain accurate and organized records of all reservations and related correspondence.

Ensure compliance with hotel policies and procedures for reservations.

• Problem Resolution:
  
  
  

Handle guest inquiries and complaints with professionalism, escalating issues to the supervisor if necessary.

Provide prompt and effective solutions to ensure guest satisfaction.

What are we looking for?

A Reservations Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• A passion for delivering great customer service
• A highly professional telephone manner and excellent communication skills
• Outstanding administration and organizational skills
• Intermediate computer proficiency
  
  
  

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in a Reservations environment
• Tertiary qualifications, or other collegiate-level degree
  
  
  

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Locations

Hilton Garden Inn Serangoon - Singapore

Schedule

Full-time

Brand

Hilton Garden Inn

Job

Call Center and Reservations