Reservations Coordinator

Hilton Worldwide, Inc.; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A leading global hospitality company in Singapore is seeking a Reservations Coordinator to manage booking inquiries and assist guests in planning their stay. The successful candidate will handle reservations, provide detailed information about hotel offerings, and ensure a professional booking process. Strong communication skills, attention to detail, and prior experience in a reservations environment are advantageous. Join us to help deliver outstanding guest experiences at our hotel.

Qualifications

• Experience in a reservations environment is advantageous.

Responsibilities

• Handle reservation inquiries via phone and email professionally.
• Provide detailed information about hotel services and amenities.
• Accurately process bookings, cancellations, and modifications.

Skills

Professional telephone manner

Excellent communication skills

Administrative skills

Organizational skills

Education

Tertiary qualifications or collegiate-level degree

Job description

Job Description - Reservations Coordinator (HOT0C922)

Job Description

Reservations Coordinator (Job Number: HOT0C922)

Work Locations

Hilton Garden Inn Serangoon – Singapore 3 Belilios Road, Singapore 219924

Overview

As a Reservation Coordinator, you will manage booking inquiries and assist guests in planning their stay at our hotel. Your role involves handling reservations, providing detailed information about hotel offerings, and ensuring a smooth and professional booking process.

You will work closely with other departments to ensure that guest preferences and special requests are communicated effectively. Your exceptional communication skills and attention to detail will contribute to delivering outstanding guest experiences.

Responsibilities

• Handle reservation inquiries via phone, email, and other communication channels in a courteous and professional manner.
• Provide guests with detailed information about the hotel’s services, amenities, and promotions to support their decision-making process.
• Accurately process bookings, cancellations, and modifications in the reservations system.
• Ensure all guest preferences, special requests, and billing details are recorded correctly.
• Liaise with Front Office, Housekeeping, and other departments to ensure guest requirements are met.
• Communicate effectively with team members to address guest concerns or special needs.
• Recommend room upgrades, packages, and additional services to maximize revenue and enhance guest satisfaction.
• Identify opportunities to promote hotel offers and loyalty programs.
• Maintain accurate and organized records of all reservations and related correspondence.
• Ensure compliance with hotel policies and procedures for reservations.
• Handle guest inquiries and complaints with professionalism, escalating issues to the supervisor if necessary.
• Provide prompt and effective solutions to ensure guest satisfaction.

Qualifications

• A highly professional telephone manner and excellent communication skills.
• Outstanding administrative and organizational skills.
• Previous experience in a reservations environment (advantageous).
• Tertiary qualifications or other collegiate-level degree (advantageous).

What it will be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!