Reservations Agent

Fairmont Singapore & Swissôtel The Stamford; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading hospitality company in Singapore is seeking a Reservations Sales Associate to support the reservations sales team and ensure high-quality guest experiences. The ideal candidate has at least one year of experience in reservations, strong communication skills, and is adaptable to change. You will manage corporate bookings, maintain high performance, and work in a diverse environment.

Qualifications

• Minimum of 1 year of relevant experience in reservations sales.
• Strong working knowledge of CRS, PMS, and RESAWeb.
• Great communication, presentation, and influencing skills.

Responsibilities

• Support the reservations sales team and operations teams.
• Ensure accuracy of arrivals including billing and guest preferences.
• Manage rooming lists, corporate bookings, and crew blocks as required.

Skills

Customer/Commercial focus

Great communication skills

Detail-Oriented

Ability to work effectively in a team

Flexible and adaptable to change

Multicultural awareness

Tools

CRS

PMS

RESAWeb

Job description

Summary of Responsibilities

The main responsibilities and tasks of this position are as listed below, but not limited to these:

• Support the reservations sales team and operations teams to ensure all key KPIs are met and maintained including conversion, abandoned call rate and quality assurance.
• Ensure travel agency commissions, reservations sales conditions, profile tracking and guest recognition is checked, completed and updated accordingly.
• Maintain accuracy of arrivals including billing, VIP status and other guest preferences.
• Maintain high level of performance within the reservations guest experience, including the support for the reservations and operations team.
• Ensure that a “RevPRO culture” is spread in the hotel, through regular liaison with operational and call centre teams.
• Manage rooming lists, corporate bookings, and crew blocks as required.

Qualifications

• Minimum of 1 year of relevant experience in the reservations sales
• Strong working knowledge of CRS, PMS, RESAWeb or distribution systems
• Detail-Orientated
• External and internal environment understanding
• Ability to work effectively and contribute in a team
• Great communication, presentation and influencing skills
• Customer/Commercial focus
• Multicultural awareness and able to work with people from diverse cultures
• Flexible and able to embrace and respond to change effectively
• Self-motivated and energetic