Reservation cum Operation Executive

Luxury Tours and Travel Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading travel service provider in Singapore is seeking a talented Reservation cum Operation Executive to manage reservations and support operations. The ideal candidate has at least 2 years of experience in the hospitality or travel industry, strong customer service skills, and is proficient in reservation systems. This full-time role offers competitive salary and performance-based bonuses, with opportunities for career development in a supportive team culture.

Benefits

Competitive salary

Performance-based bonuses

Opportunities for career development

Comprehensive health and wellness benefits

Supportive team culture

Qualifications

• Minimum 2 years of experience in a reservation or operations role within the hospitality or travel industry.
• Proficient in using reservation systems and Microsoft Office applications.
• Able to work on weekends and public holidays as required.

Responsibilities

• Handle incoming reservation requests and manage bookings.
• Coordinate with travel suppliers and partners.
• Provide excellent customer service and address inquiries.

Skills

Customer service orientation

Effective communication

Organizational skills

Multitasking

Detail-oriented

Tools

Reservation systems

Microsoft Office

Job description

We are looking for a talented Reservation cum Operation Executive to join our team at Luxury Tours and Travel Pte Ltd. In this full-time position, you will be responsible for managing reservations and supporting the operations of our travel and hospitality business. The role is based in our Bendemeer office in the Central Region.

What you'll be doing

Efficiently handle incoming reservation requests, including booking accommodation, transportation, and activities for our customers.

Ensure all emails/enquiries/requests are cleared on-day and no back log should be carry forward at any time.

Liaise with travel suppliers and partners to coordinate itineraries and resolve any issues that may arise.

Provide excellent customer service by responding to inquiries, addressing concerns, and ensuring a seamless booking experience.

Assist with the day-to-day operations of the travel business, such as data entry, reporting, and administrative tasks.

To assist and ensure all product (hotels / activities) are loaded into system prior to products release.

Perform other ad-hoc assignment and project as and when necessary.

What we're looking for

Minimum 2 years of experience in a reservation or operations role within the hospitality or travel industry.

Strong customer service orientation and ability to communicate effectively with clients and suppliers.

Excellent organizational and multitasking skills, with the ability to prioritize and work under pressure.

Able to work on weekends and public holidays (On rostering).

Proficient in using reservation systems and Microsoft Office applications.

A keen eye for detail and a problem-solving mindset.

A team player who is adaptable and willing to take on a variety of tasks.

What we offer

• Competitive salary and performance-based bonuses
• Opportunities for career development and training
• Comprehensive health and wellness benefitsA supportive and collaborative team culture

About us

Luxury Tours and Travel Pte Ltd is a leading provider of all kind of travel experiences in the region since 1985. We offer a wide range of bespoke tour packages, hotel bookings, and ancillary services to both leisure and corporate clients. Our mission is to create unforgettable journeys that exceed our customers' expectations.

If you're excited about this opportunity and believe you have the skills and experience to succeed in this role, we encourage you to apply now.