Reservation and Call Center Executive (Capella Connects)

CAPELLA HOTEL, SINGAPORE; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A prestigious hotel in Singapore is looking for an Executive to manage reservations inquiries and enhance guest communications. The ideal candidate will possess strong customer service skills and be proficient in handling hotel management systems. This role involves answering guest questions, processing reservations, and ensuring smooth communication within departments. Flexibility to work on weekends is required.

Qualifications

• Strong customer service skills required.
• Excellent verbal and written communication skills necessary.
• Willingness to work a flexible schedule including weekends.

Responsibilities

• Handle reservations inquiries and communications.
• Answer questions about hotel facilities and services.
• Process reservations, cancellations, and modifications in a timely manner.

Skills

Strong customer service skills

Strong verbal communication skills

Strong written communication skills

Flexibility to work weekends

Experience in hotel property management systems

Job description

Position Overview

The Capella Connects Executive handles reservations enquiries and communications from guests, travel agents, and referral networks.

The Role

• Answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc.
• Communicate pertinent guest information to designated departments/personnel
• Pass on requests in a timely and accurate manner to appropriate colleagues
• Process reservations by email, telephone, central reservation systems referral or from the sales/catering office, other hotel departments, and travel agents
• Enter all sales booking and group contracts on a timely basis
• Create and maintains reservation records by date of arrivals
• Prepare letters of confirmation
• Process cancellations and modifications and promptly
• Process and monitor advance deposits/prepayment on reservations

Talent Profile:

1. Strong customer service skills
2. Strong verbal and written communication skills
3. Willing to work a flexible schedule including weekends
4. Experience in hotel property management systems as well as extranets and central reservations systems and their functionalities