Remote Upsell-Focused Customer Success Manager

Sleek; Singapore; Hybrid; SGD 60,000 - 80,000; Full time

Job summary

A leading tech-enabled company in Singapore is looking for a Customer Success - Upsell professional to help achieve revenue targets by upselling services to existing clients. With a focus on data-driven decision making, this role requires a customer centric mindset and prior experience in sales or account management. The ideal candidate will thrive in a startup environment and contribute to the company's growth trajectory.

Benefits

Competitive salary

Flexi benefits scheme

Paid time off

Work from home flexibility

Employee share ownership plan

Qualifications

• 3-4 years in Sales or Account management, ideally carrying sales target.
• Experience working with SMEs.
• Exposure to different cultures due to diverse clientele.
• Experience in startups.

Responsibilities

• Achieve cash collection targets of 75k SGD monthly.
• Maintain customer satisfaction levels over NPS 97.
• Track pipeline and prioritize tickets effectively.
• Prepare proactive campaigns to increase collections.
• Contribute to scaling the upsell process.

Skills

Sales

Account management

Data-driven decision-making

Customer centric mindset

Communication

Tools

Hubspot

Zendesk

Tableau

Job description

A leading tech-enabled company in Singapore is looking for a Customer Success - Upsell professional to help achieve revenue targets by upselling services to existing clients. With a focus on data-driven decision making, this role requires a customer centric mindset and prior experience in sales or account management. The ideal candidate will thrive in a startup environment and contribute to the company's growth trajectory.