Remote Trust & Safety Analyst — Investigations & Moderation

Reed; Singapore; Remote; SGD 60,000 - 80,000; Full time

Job summary

A leading crowdfunding platform is seeking a Trust & Safety Analyst to ensure platform integrity and safety. The ideal candidate must have a Bachelor's degree and at least 2 years of relevant experience, fluent in both Chinese and English. Responsibilities include moderating content, investigating fraudulent activities, and managing user privacy issues. The position supports a fully remote working environment with opportunities for professional growth and great compensation.

Benefits

Opportunities for professional growth

Great compensation and benefits

Fully remote working arrangement

Qualifications

• At least 2 years of Trust & Safety experience.
• Familiarity with applicable industry laws and regulations.
• Experience with ticketed queue work and direct user interaction.
• Ability to operate in ambiguous situations.
• Experience handling sensitive user information.

Responsibilities

• Master team-specific tooling and utilize dashboards to identify suspicious activity.
• Moderate user-generated content and investigate potentially fraudulent activities.
• Provide feedback on vendors and products.
• Work independently, meeting SLAs and metrics.

Skills

Fluent in Chinese

Fluent in English

Trust & Safety experience

Organizational skills

Business judgment

Communication skills

Data tools proficiency

Education

Bachelor's degree

2 years of Trust & Safety experience

Tools

Data tools

Job description

A leading crowdfunding platform is seeking a Trust & Safety Analyst to ensure platform integrity and safety. The ideal candidate must have a Bachelor's degree and at least 2 years of relevant experience, fluent in both Chinese and English. Responsibilities include moderating content, investigating fraudulent activities, and managing user privacy issues. The position supports a fully remote working environment with opportunities for professional growth and great compensation.