Remote Technical Support Specialist - Singapore | Training Provided

Mashreq Bank; Singapore; Hybrid; SGD 60,000 - 80,000; Full time

Job summary

A leading technical support firm in Singapore is seeking a Remote Technical Support Specialist to provide exceptional assistance to clients. The role involves troubleshooting technical issues, documenting solutions, and maintaining a high standard of customer service. Candidates should possess strong problem-solving skills and the ability to work independently. Comprehensive training is provided, along with opportunities for career advancement and a competitive salary.

Benefits

Comprehensive training

Competitive salary

Work-from-home flexibility

Career advancement opportunities

Health and wellness programs

Qualifications

• Strong understanding of computer systems, networks, and software applications.
• Exceptional verbal and written communication skills in English.
• Customer-focused mindset with a professional demeanor.

Responsibilities

• Provide first-line technical support via phone, email, and live chat.
• Diagnose, troubleshoot, and resolve hardware and software issues.
• Document technical problems and solutions accurately.

Skills

Problem-solving

Technical support

Communication

Multitasking

Tools

Remote support software

Ticketing systems

Job description

Job Summary

Houston Skilled Consultancy is seeking a highly motivated and tech-savvy Remote Technical Support Specialist to join our Singapore team. This role involves providing exceptional technical assistance to clients and customers, resolving software and hardware issues efficiently, and ensuring a seamless user experience. We offer full training, making this position ideal for individuals eager to grow their career in technical support and IT services.

The ideal candidate is a proactive problem solver, an effective communicator, and someone who thrives in a fast-paced, remote environment.

Key Responsibilities

• Provide first-line technical support via phone, email, and live chat for clients and end-users.
• Diagnose, troubleshoot, and resolve hardware, software, and network-related issues.
• Document technical problems and solutions in internal systems accurately.
• Escalate complex issues to senior technical teams when necessary.
• Assist in onboarding and guiding clients through product setup and configuration.
• Maintain knowledge of current technologies, software updates, and best practices.
• Collaborate with cross-functional teams to improve support processes and user experience.
• Ensure all interactions meet company standards for professionalism and quality.

Required Skills and Qualifications

• Strong understanding of computer systems, networks, and software applications.
• Excellent problem-solving and analytical skills.
• Exceptional verbal and written communication skills in English.
• Ability to work independently in a remote environment while managing priorities effectively.
• Customer-focused mindset with a professional and patient demeanor.
• Familiarity with troubleshooting tools, remote support software, and ticketing systems.

Experience

• Previous experience in technical support, IT helpdesk, or customer support is preferred but not mandatory.
• Experience working remotely or in a virtual team environment is an advantage.
• Familiarity with Singapore’s technical landscape and common business software is a plus.

Working Hours

• Full-time, flexible remote schedule.
• May include rotational shifts to cover different client time zones.
• Singapore-based candidates preferred due to local timing coordination.

Knowledge, Skills, and Abilities

• Strong organizational and multitasking skills.
• Ability to handle multiple support requests efficiently.
• Continuous learning attitude to keep up with evolving technologies.
• Empathy and patience when assisting users with technical difficulties.
• Strong teamwork and collaboration skills, even in a remote setting.

Benefits

• Comprehensive training provided to ensure your success in the role.
• Competitive salary and performance-based incentives.
• Work-from-home flexibility with full remote support infrastructure.
• Opportunities for career advancement in technical and customer support roles.
• Health, wellness, and professional development programs.

Why Join Us

At Houston Skilled Consultancy, we prioritize growth, learning, and employee well-being. By joining our team, you will:

• Work in a dynamic, supportive, and inclusive remote environment.
• Gain exposure to global clients and advanced technical systems.
• Develop your technical and customer service skills through hands-on experience and structured training.
• Be part of a forward-thinking company that values innovation, collaboration, and employee development.

How to Apply

Interested candidates are invited to submit their resume along with a cover letter highlighting relevant skills and experience to us with the subject line: Remote Technical Support Specialist – Singapore Application.

Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for an interview and training schedule.