Remote Tech Support Specialist – Training & Growth

Mashreq Bank; Singapore; Hybrid; SGD 60,000 - 80,000; Full time

Job summary

A leading technical support firm in Singapore is seeking a Remote Technical Support Specialist to provide exceptional assistance to clients. The role involves troubleshooting technical issues, documenting solutions, and maintaining a high standard of customer service. Candidates should possess strong problem-solving skills and the ability to work independently. Comprehensive training is provided, along with opportunities for career advancement and a competitive salary.

Benefits

Comprehensive training

Competitive salary

Work-from-home flexibility

Career advancement opportunities

Health and wellness programs

Qualifications

• Strong understanding of computer systems, networks, and software applications.
• Exceptional verbal and written communication skills in English.
• Customer-focused mindset with a professional demeanor.

Responsibilities

• Provide first-line technical support via phone, email, and live chat.
• Diagnose, troubleshoot, and resolve hardware and software issues.
• Document technical problems and solutions accurately.

Skills

Problem-solving

Technical support

Communication

Multitasking

Tools

Remote support software

Ticketing systems

Job description

A leading technical support firm in Singapore is seeking a Remote Technical Support Specialist to provide exceptional assistance to clients. The role involves troubleshooting technical issues, documenting solutions, and maintaining a high standard of customer service. Candidates should possess strong problem-solving skills and the ability to work independently. Comprehensive training is provided, along with opportunities for career advancement and a competitive salary.