Remote Freight Customer Experience Executive

CVista HR Consulting Pte Ltd; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A consulting firm in logistics based in Singapore is seeking a seasoned professional for a customer service role in freight. The ideal candidate will have over 5 years of experience in logistics, strong communication skills, and a customer-centric attitude. Responsibilities include improving operational processes, managing customer inquiries, and ensuring compliance with regulations. Offering an opportunity to grow in a dynamic environment.

Qualifications

• Minimum of 5 years of experience in a customer service or logistics role.
• Strong understanding of billing and invoicing processes.
• Knowledge of freight documentation and customs regulations.

Responsibilities

• Identify opportunities to improve operational processes.
• Act as the main point of contact for customers.
• Ensure compliance with industry regulations and customs requirements.
• Maintain accurate customer records and documentation.
• Provide ongoing support to the sales team.

Skills

Strong communication and interpersonal skills

Ability to handle multiple tasks

Strong attention to detail

Problem-solving abilities

Customer-centric attitude

Education

Diploma in Supply Chain or equivalent

Tools

MS Office Suite

Freight Management Software

Job description

A consulting firm in logistics based in Singapore is seeking a seasoned professional for a customer service role in freight. The ideal candidate will have over 5 years of experience in logistics, strong communication skills, and a customer-centric attitude. Responsibilities include improving operational processes, managing customer inquiries, and ensuring compliance with regulations. Offering an opportunity to grow in a dynamic environment.