Remote Field Support Engineer – Med Devices & Robotics

Zimmer Biomet; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A global medical technology leader is seeking a Technical Support Engineer in Singapore. This role involves providing live remote technical assistance to Field Service Engineers, collaborating with R&D to identify root causes, and monitoring field issues for continuous improvement. Ideal candidates will have a B.S. or M.S. in Engineering or relevant Science and excellent troubleshooting skills. Work involves technical support for ROSA surgical devices with travel expected, up to 20%.

Benefits

Flexible working environment

Competitive total rewards

Wellness incentives

Qualifications

• Experience in field support or troubleshooting preferred.
• Prior experience with Robotics preferred.
• Prior experience with medical devices preferred.

Responsibilities

• Provide technical field support to FSE and perform interventions.
• Monitor field issues, identify trends & provide feedback to R&D.
• Document field issues to develop a database for support.

Skills

Excellent technical abilities

Troubleshooting skills

Team collaboration

Solution-oriented attitude

Education

B.S. or M.S. in Engineering or relevant Science

Job description

A global medical technology leader is seeking a Technical Support Engineer in Singapore. This role involves providing live remote technical assistance to Field Service Engineers, collaborating with R&D to identify root causes, and monitoring field issues for continuous improvement. Ideal candidates will have a B.S. or M.S. in Engineering or relevant Science and excellent troubleshooting skills. Work involves technical support for ROSA surgical devices with travel expected, up to 20%.