Remote Customer Success Manager — Grow Accounts & Retain

SugarCRM; Singapore; Hybrid; SGD 140,000 - 161,000; Full time

Job summary

A dynamic software company in Singapore is seeking an experienced Customer Success Manager to manage customer relationships and drive retention strategies. You will be responsible for owning the post-sale lifecycle for assigned accounts while identifying upsell opportunities. The ideal candidate has 4-6 years of experience in customer success, showcasing a customer-centric mindset and excellent communication skills. This role offers a competitive compensation package and the flexibility of remote work.

Qualifications

• 4-6 years of experience in customer success or account management.
• Proven ability to drive customer retention and upsell opportunities.
• Strong analytical skills to interpret client data for growth.

Responsibilities

• Build and maintain relationships with key stakeholders.
• Own the entire post-sale lifecycle for assigned accounts.
• Identify upsell and cross-sell opportunities within client portfolios.

Skills

Customer-Centric Mindset

Communication Excellence

Data-Driven Approach

Revenue Growth Expertise

Proven Track Record

Team Collaboration

Job description

A dynamic software company in Singapore is seeking an experienced Customer Success Manager to manage customer relationships and drive retention strategies. You will be responsible for owning the post-sale lifecycle for assigned accounts while identifying upsell opportunities. The ideal candidate has 4-6 years of experience in customer success, showcasing a customer-centric mindset and excellent communication skills. This role offers a competitive compensation package and the flexibility of remote work.