Remote Customer Service Manager – Growth & Experience

MISTER MOBILE WOODLANDS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A trusted mobile services provider in Singapore is looking for a proactive Customer Service Manager to lead their team. This role focuses on enhancing customer experiences while driving sales growth. The ideal candidate should have at least 3 years of leadership experience in customer service and a strong ability to optimize processes. Excellent communication skills in English and Mandarin are required. This position offers opportunities for career development within a supportive team.

Qualifications

• Minimum 3 years' experience in customer service or sales leadership.
• Proven ability to achieve KPIs and drive revenue growth.
• Strong capabilities in process optimization and workflow management.

Responsibilities

• Monitor and respond to customer complaints across platforms.
• Lead and inspire the CSS team to meet KPIs.
• Streamline customer service processes for efficiency.

Skills

Customer-centric approach

Strong commercial mindset

Process optimization

Team leadership

Strong communication skills

Education

Bachelor’s degree in any discipline

Job description

A trusted mobile services provider in Singapore is looking for a proactive Customer Service Manager to lead their team. This role focuses on enhancing customer experiences while driving sales growth. The ideal candidate should have at least 3 years of leadership experience in customer service and a strong ability to optimize processes. Excellent communication skills in English and Mandarin are required. This position offers opportunities for career development within a supportive team.