Remote Customer Care & Sales Exec – Patient Engagement

WINGS THERAPY CENTER PTE. LTD.; Singapore; Remote; SGD 36,000 - 48,000; Full time

Job summary

A leading therapy center in Singapore is seeking a proactive Customer Care & Sales Executive to join their team remotely. The role focuses on ensuring a smooth experience for patients, managing inquiries, scheduling consultations, and meeting booking targets. Ideal candidates should have strong communication skills, be organized, and have familiarity with CRM tools. This position offers the opportunity to work independently while contributing to a team-focused environment.

Qualifications

• Comfortable working independently.
• Flexible and responsive to client needs, including occasional after-hours follow-up.
• Collaborative and purpose-driven team culture with training and mentorship.

Responsibilities

• Review and respond to all inquiries via WhatsApp, phone, email, Facebook, and Instagram.
• Coordinate and schedule new patient consultations promptly.
• Manage patient bookings to meet daily revenue goals.
• Track missed sessions and proactively reschedule.
• Maintain and update lead and patient records.
• Engage with leads and existing patients through personalized follow-ups.
• Convert inquiries into consultations and recommend suitable programs.
• Clearly explain fees, packages, and policies.
• Ensure prompt and professional communication.

Skills

Strong communication and interpersonal skills

Organized, goal-oriented, and sales-driven

Familiarity with CRM tools and social media platforms

Job description

A leading therapy center in Singapore is seeking a proactive Customer Care & Sales Executive to join their team remotely. The role focuses on ensuring a smooth experience for patients, managing inquiries, scheduling consultations, and meeting booking targets. Ideal candidates should have strong communication skills, be organized, and have familiarity with CRM tools. This position offers the opportunity to work independently while contributing to a team-focused environment.