Remote CSM — Fintech Automation & Client Success

XION.AI PTE. LTD.; Remote; SGD 60,000 - 80,000; Full time

Job summary

A fintech startup is seeking a Customer Success Manager to ensure client satisfaction and smooth operations. This fully remote role involves coordinating with various teams and troubleshooting client issues. The ideal candidate should be fluent in English and Mandarin, possess a background in accounting or finance, and enjoy flexible work arrangements. Join a family-friendly team that values excellence and diversity in the workplace.

Qualifications

• Strong problem solver who enjoys challenges.
• Excellent communication skills in English and Mandarin.
• Background in accounting or finance is essential.

Responsibilities

• Act as the primary point of contact for Virtual and other clients.
• Troubleshoot and triage client issues.
• Coordinate client deliverables with the operations team.
• Enhance product features based on client feedback.

Skills

Problem solving

Effective communication

Fluency in English

Fluency in Mandarin

Education

Diploma or Degree in accounting/finance

Job description

A fintech startup is seeking a Customer Success Manager to ensure client satisfaction and smooth operations. This fully remote role involves coordinating with various teams and troubleshooting client issues. The ideal candidate should be fluent in English and Mandarin, possess a background in accounting or finance, and enjoy flexible work arrangements. Join a family-friendly team that values excellence and diversity in the workplace.