Remote Client Support Manager - Scale SaaS Ops & Team

Employment Hero; Singapore; Remote; SGD 70,000 - 90,000; Full time

Job summary

A rapidly growing tech company in Singapore is seeking a Manager, Client Support to oversee daily operations and enhance client satisfaction. The role involves leading support teams, ensuring operational efficiency, and collaborating on strategic initiatives. Candidates should have a proven track record in SaaS environments, a strong focus on client needs, and excellent problem-solving skills. This position offers remote work flexibility and a comprehensive benefits package.

Benefits

Flexible remote work

Cutting-edge tools

Employee share options

Generous parental leave

Subsidized egg freezing

WFH office expense budget

Outstanding learning & development opportunities

Qualifications

• 3+ years of experience in building support teams in a SaaS environment.
• Experience in managing people and helping them develop their skills.
• Ability to measure impact and track progress using metrics.
• Strong understanding of client needs and an ability to empathize.
• Quick learner of technology and tools to optimize work.

Responsibilities

• Oversee daily operations to ensure fast client responses.
• Ensure team efficiency through coaching and performance management.
• Improve client satisfaction and service culture.
• Collaborate with the Director on strategy and team development.
• Support strategic projects across the business.

Skills

Leadership in SaaS support teams

Coaching and team development

Data-driven decision-making

Client empathy

Tech-savvy

Problem-solving

Tools

Ticketing software

WFM tooling

Reporting tools

Job description

A rapidly growing tech company in Singapore is seeking a Manager, Client Support to oversee daily operations and enhance client satisfaction. The role involves leading support teams, ensuring operational efficiency, and collaborating on strategic initiatives. Candidates should have a proven track record in SaaS environments, a strong focus on client needs, and excellent problem-solving skills. This position offers remote work flexibility and a comprehensive benefits package.