Remote Banking Customer Support (Non-Voice) - Singapore

Mashreq Bank; Singapore; Remote; SGD 20,000 - 60,000; Full time

Job summary

A financial services organization is seeking a highly motivated Remote Banking Customer Support (Non-Voice) professional to join its team. The role involves providing customer support through digital channels while ensuring a seamless experience. Ideal candidates will possess strong communication skills, a high school diploma, and experience in banking or customer service. Flexible working hours are available, and the position is fully remote.

Benefits

Competitive salary and performance-based incentives

Fully remote work with flexible scheduling

Comprehensive training and professional development

Health and wellness benefits, including medical coverage

Supportive and collaborative team environment

Qualifications

• Minimum of 1–2 years of experience in banking or customer support.
• Experience with online banking systems or ticketing platforms is advantageous.

Responsibilities

• Handle customer inquiries via email, chat, and ticketing platforms.
• Resolve account-related issues and maintain detailed records.
• Collaborate with internal teams to improve support operations.

Skills

Strong written communication skills in English

Proficiency in Microsoft Office Suite

Problem-solving skills

Patience and empathy

Education

High school diploma or equivalent

Bachelor's degree in Finance, Business, or related fields

Tools

CRM systems

Digital communication platforms

Job description

Job Summary

MNC JOBS INFO is seeking a highly motivated and detail-oriented Remote Banking Customer Support (Non-Voice) professional to join our dynamic team in Singapore. In this role, you will serve as a crucial link between our banking clients and our services, providing efficient, accurate, and timely support through digital channels such as email, chat, and ticketing systems. This position is ideal for candidates who are analytical, customer-focused, and passionate about delivering exceptional service without voice interaction.

Key Responsibilities

• Handle customer inquiries and support requests via email, chat, or ticketing platforms with accuracy and professionalism.

• Resolve account-related issues, transaction discrepancies, and general banking queries promptly.

• Maintain detailed records of customer interactions, following organizational protocols.

• Escalate complex issues to the relevant department while ensuring a seamless customer experience.

• Collaborate with internal teams to identify process improvements and streamline non-voice support operations.

• Monitor and meet Key Performance Indicators (KPIs) such as response time, resolution rate, and customer satisfaction.

• Stay updated on banking products, services, and policies to provide informed support.

Required Skills and Qualifications

• High school diploma or equivalent; a Bachelors degree in Finance, Business, or related fields is a plus.

• Strong written communication skills in English, with exceptional grammar and clarity.

• Proficiency in Microsoft Office Suite, CRM systems, and digital communication platforms.

• Ability to multitask and manage time efficiently in a remote work environment.

• Problem-solving skills with attention to detail and accuracy.

• Patience, empathy, and professionalism when handling customer queries.

Experience

• Minimum of 1–2 years of experience in banking, finance, or customer support, preferably in a non-voice environment.

• Experience with online banking systems, ticketing platforms, or CRM tools is advantageous.

Working Hours

• Full-time remote position.

• Flexible working hours may be offered to accommodate Singapore time zone operations.

• Occasional availability during weekends or public holidays may be required based on business needs.

Knowledge, Skills, and Abilities

• Deep understanding of banking operations, procedures, and regulatory compliance.

• Ability to interpret and communicate financial information clearly to customers.

• Strong organizational skills to manage multiple cases simultaneously.

• Self-motivated and disciplined to maintain productivity in a remote work setting.

• Analytical mindset to identify trends, issues, and solutions in customer interactions.

Benefits

• Competitive salary and performance-based incentives.

• Fully remote work with flexible scheduling.

• Comprehensive training and professional development opportunities.

• Health and wellness benefits, including medical coverage.

• Supportive and collaborative team environment.

Why Join MNC JOBS INFO

• Be part of a globally recognized organization committed to innovation in banking services.

• Opportunity to grow within a fast-paced, technology-driven customer support environment.

• Work remotely while contributing to impactful financial solutions for clients.

• Exposure to diverse banking products and continuous learning opportunities.

How to Apply

Interested candidates are invited to submit their CV along with a brief cover letter highlighting relevant experience to us. Please include Remote Banking Customer Support (Non-Voice) – Singapore in the subject line. Shortlisted candidates will be contacted for a virtual interview.