Remote APAC API Onboarding & Partner Success Lead

Cloudbeds; Singapore; Remote; SGD 60,000 - 80,000; Full time

Job summary

A leading hospitality technology firm is looking for an experienced professional to facilitate API partner integrations. This remote role involves guiding partners through technical processes while ensuring high customer experience standards. Ideal candidates will have strong API knowledge, effective communication skills, and experience with project management tools. Join a diverse team passionate about innovation in the hospitality industry.

Benefits

Monthly Wellness Fridays

Full Paid Parental Leave

Home office stipend

Professional development courses

Qualifications

• Proven ability to troubleshoot issues using analytical skills.
• Skills in meeting with customers to gather requirements.
• Strong technical skills and multitasking abilities.

Responsibilities

• Guide inbound API partners through the integration process.
• Create and maintain training materials and partner resources.
• Provide feedback to improve API services.

Skills

Experience with REST APIs

Troubleshooting analytical skills

Technical requirement gathering

Effective communication

Process documentation

Project management systems experience

Excellent English communication

Tools

Jira

Zendesk

API Testing tools like Postman

Job description

A leading hospitality technology firm is looking for an experienced professional to facilitate API partner integrations. This remote role involves guiding partners through technical processes while ensuring high customer experience standards. Ideal candidates will have strong API knowledge, effective communication skills, and experience with project management tools. Join a diverse team passionate about innovation in the hospitality industry.