Remittance Teller

GOLDEN HORSE PRIZE ENTERPRISE PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A financial services company in Singapore seeks a skilled individual to provide professional front-line remittance services. Responsibilities include handling transactions accurately, assisting clients, and ensuring compliance with regulations like AML and KYC. Candidates should possess experience in remittance or banking, strong communication skills, and a customer service mindset. The role requires attention to detail and the ability to work collaboratively in a fast-paced environment.

Qualifications

• Experience in remittance, banking, cashiering, or money services.
• Additional language skills to assist diverse clients.
• Knowledge of AML, CFT, and KYC basic regulations.
• Excellent English communication skills.
• Ability to work well in a team under pressure.

Responsibilities

• Provide front-line service and process remittance transactions.
• Assist customers with their remittance needs.
• Ensure compliance with regulatory standards.
• Maintain operational records and support administrative functions.
• Identify and report suspicious transactions.

Skills

Experience in remittance

Communication skills

Customer service mindset

Attention to detail

Basic computer applications (MS Office)

Job description

Job Summary

You will provide professional front-line service to clients by processing remittance transactions accurately and efficiently. You will handle cash transactions, assist customers with their remittance needs, ensure compliance with regulatory standards, and support operational and administrative tasks to maintain smooth remittance operations.

Responsibilities

• Greet clients professionally and deliver courteous front-line counter service
• Process inward and outward remittances accurately to ensure timely fund transfers
• Receive and disburse cash while verifying amounts to maintain transaction accuracy
• Assist customers by answering remittance-related queries and explaining company services and products
• Enter transaction data correctly into computerized remittance systems to support operational accuracy
• Follow company policies to onboard customers and verify their identity in compliance with Know Your Customer (KYC) requirements
• Maintain records, perform filing, handle emails, and respond to phone enquiries to support administrative functions
• Coordinate with internal teams and external partners such as correspondent banks and clearing parties to resolve transaction issues
• Adhere strictly to internal procedures and regulatory standards including Anti-Money Laundering (AML) and KYC to safeguard client information and funds
• Identify and report suspicious transactions according to company and legal guidelines
• Work collaboratively with team members to learn systems and procedures quickly and adapt to a fast-paced environment

Qualifications

• Experience in remittance, banking, cashiering, or money services to enhance transaction handling skills
• Additional language skills to support communication with diverse clients
• Knowledge of financial regulations including AML, Counter Financing of Terrorism (CFT), and KYC basics to improve compliance awareness
• Proficiency in basic computer applications such as MS Office and data entry to support operational tasks
• Strong communication skills in English to effectively assist customers and team members
• Customer service mindset focused on resolving queries and providing positive client experiences
• Attention to detail to ensure accuracy in cash handling and transaction processing
• Ability to work well in a team and maintain a professional demeanor under pressure