RELATIONSHIP MANAGER

Aljunied-Hougang Town Council; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A local government agency in Singapore is seeking candidates to manage resident feedback and provide support on-site. Responsibilities include responding to walk-in residents, handling communications, and collaborating with external agencies. Candidates should possess strong interpersonal and communication skills, be IT savvy, and be able to work independently under pressure. This position requires attendance on Saturdays once a month.

Qualifications

• Experience in dealing with difficult individuals.
• Ability to work under pressure and independently.
• Proficient in written and verbal communication.

Responsibilities

• Attend to walk-in residents and update feedback providers.
• Utilise system for feedback cases and create new ones.
• Issue events and facilities booking permits as required.
• Respond to feedback emails and calls.
• Attend cases on site when necessary.
• Serve as first responder for escalated cases.
• Coordinate with external agencies for case resolutions.

Skills

Interpersonal skills

Crisis management

Written communication

Verbal communication

IT skills

Job description

Job Responsibilities

• Attend to all walk-in residents, including updating feedback provider on the action taken;
• Utilise system to check past feedback cases or create new cases;
• Issue events/facilities booking permits as and when required;
• Reply to feedback emails & calls;
• Attend to cases on site (including house visit), where required/instructed;
• First responder for any escalated cases;
• Communicate with external agencies for cases;
• Any other duties as instructed by the supervisor.

Job Requirements

• Experienced in handling difficult people;
• Possess good interpersonal skills;
• Work well under pressure;
• Effective written & verbal communication;
• Must be able to attend cases on site independently;
• IT savvy;
• Working Hours: Mondays - Fridays: 8am to 5pm with an additional 1 Saturday per month - 8am to 1pm;
• Work Location: please refer to this link: https://www.ahtc.sg/town-council-offices/

Only shortlisted candidates will be notified.