Relationship Manager

NETS; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading payments services group in Singapore is seeking a motivated relationship manager to enhance business growth through strategic merchant relationships. This role encompasses portfolio management, client engagement, and marketing campaigns. The ideal candidate will have excellent communication and problem-solving skills along with proficiency in MS Office. We offer a dynamic work environment with opportunities for personal and professional growth.

Qualifications

• Strong communication and interpersonal skills.
• Proven sales and negotiation abilities.
• Strong problem-solving capabilities.

Responsibilities

• Manage portfolio of strategic accounts.
• Build and maintain client relationships.
• Identify new business opportunities.

Skills

Excellent communication

Sales and negotiation skills

Problem-solving

Interpersonal skills

Time management

Tools

MS Office

Job description

Position Summary

We are seeking a motivated and goal-oriented relationship manager to join our team to build and maintain strong, positive relationships with strategic merchants to drive business growth. This position offers an opportunity to gain hands-on experience in strategic business planning, customer engagement, and campaign management within the fintech industry.

Key Responsibilities

• Portfolio management of strategic accounts
• Build & maintain positive relationships with clients, promote merchant satisfaction
• Act as the main point of contact for escalations and assist in problem-solving
• Identify new business opportunities by promoting new products and services or offering tailored solutions based on client’s needs (working with product and tech team)
• Plan marketing campaigns to boost NETS usage
• Arrange senior management meetings for account reviews
• Prepare and give presentation to internal stakeholders
• Business development on mid-tier to large merchants to achieve incremental NETS revenue
• Secure new clients or grow existing clients, cold calling may be required
• Plan marketing campaigns with existing merchant to boost NETS usage
• Prepare proposals to prospective clients
• Management of 1-2 project initiatives for the team

Requirements

• Excellent communication and interpersonal skills
• Goal-oriented and proven sales and negotiation skills
• Strong problem-solving and conflict-resolution abilities
• Team player with strong work ethics and principle
• Meticulous, diligent, well-organized with good time management skills
• Comfortable with fast-paced environment and frequent dynamic request
• Proficiency in MS Office (Word, Excel, Powerpoint )

The NETS Group is a leading payments services group, enabling digital payments for merchants, consumers and banks across the entire payments value chain.

The Group operates Singapore’s national debit scheme enabling customers of DBS Bank/POSB, HSBC, Maybank, OCBC Bank, Standard Chartered Bank and UOB to make payments using their ATM cards or mobile devices at more than 130,000 acceptance points in the country as well as online payments.

Network for Electronic Transfers (Singapore) Pte Ltd.