Regular Part-Time Weekend Student Care Teacher and Centre Lead ($10-$15/h)

SLC EDUCATION CENTRE PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Part time

Job summary

A growing tuition center in Singapore is seeking a dedicated Weekend Student Care Teacher and Centre Lead to support educational activities and customer relations. Responsibilities include teaching English and Chinese classes, managing customer inquiries, and assisting in marketing efforts. Candidates should be familiar with PSLE and O-level syllabuses and possess strong communication and IT skills. This role offers hands-on experience in education operations and growth within a student-centric team.

Benefits

Hands-on experience in education

Exposure to marketing and operations

Opportunity for growth with the team

Qualifications

• Familiar with PSLE and O-level English and Chinese syllabus.
• Required to communicate and build relationships with parents and students.
• Sales experience is a plus.

Responsibilities

• Provide teaching support and customer service.
• Assist in executing digital marketing campaigns.
• Maintain records of customer queries and sales leads.

Skills

Customer relationship management

Digital marketing support

Classroom management

IT skills

Problem-solving

Tools

Zoom

Google Meet

Google Workspace

Job description

Location: Marymount, Singapore

We are seeking a dedicated Weekend Student Care Teacher and Centre Lead to join our dynamic team! If you are passionate about education, capable of managing customer relationships, and interested in contributing to a growing tuition center, we want to hear from you.

Key Responsibilities:

Teaching Support and Customer Service:

• Relief English and Chinese classes when required
• Respond to customer inquiries via email, social media, and messaging platforms (e.g., WhatsApp, Facebook, Instagram).
• Address customer concerns and provide accurate, timely solutions to build and maintain customer satisfaction.
• Manage and resolve customer complaints professionally, escalating issues when necessary.
• Record and update customer interactions in the CRM system.

Marketing Support:

• Assist in executing digital marketing campaigns, including creating and scheduling social media posts.
• Monitor and engage with customers on social media platforms to enhance brand visibility.
• Conduct basic research for market trends, competitors, and audience engagement strategies.
• Support the creation of simple marketing materials such as newsletters, flyers, and basic graphics (training can be provided if necessary).

Administrative Tasks:

• Maintain accurate records of customer queries and sales leads.
• Assist in managing online advertising responses and coordinating follow-ups.
• Provide regular updates and reports on customer feedback and campaign results.

Qualifications and Skills:

• Familiar with PSLE and O-level English and Chinese syllabus
• Required to communicate and build relationships with parents and students
• Able to commit full days every Saturday and Sunday from 9 am to 7.30 pm
• Coordinate with teachers, parents and students on timetabling and other operational, business and admin matters
• Advise customers on suitable courses, having sales experience will be a bonus
• IT savvy and well versed with Zoom, Google Meet and Google Workspace
• Able to relief English/Chinese classes when required
• Able to assist in all other ad hoc matters

What You'll Gain:

• Hands-on experience in both education and centre operations
• Exposure to marketing, admin, and customer engagement
• Opportunity to grow with a results-driven, student-centric team