Registration Officer

Alliance Francaise De Singapour; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A language education institution in Singapore seeks a dedicated individual to support the Language Centre. Responsibilities include providing excellent customer service, performing student registrations, and maintaining records. The successful candidate will assist students and stakeholders with inquiries, manage examination registrations, and ensure proper organization of materials. Ideal candidates should have strong communication and organizational skills, along with a commitment to maintaining a positive experience for students.

Qualifications

• Ability to provide high-level support and maintain a positive customer experience.
• Experience in handling student registrations and recordkeeping.

Responsibilities

• Greet visitors and respond to enquiries regarding the Language Centre.
• Register students for courses and exams, maintaining accurate records.
• Ensure proper storage and organization of documents.

Skills

Excellent customer service

Strong communication skills

Organizational skills

Job description

Job Description

Reporting directly to the Registrar, you shall provide high level support for the Language Centre with excellent customer service, perform student registration, recordkeeping and general office tasks.

You shall also work closely with other employees from Alliance’s departments and liaise with a range of stakeholders including customers, vendors and partner organisations.

Responsibilities

• Greet visitors, students and respond to requests for information and provide assistance either to walk‑ins, via email or on the phone, regarding the class registration process, refund policies, change of classes and deferment, course catalogue, placement test and private tuition or any other question related to the language centre activities
• Register students for courses and workshops and renewal/extension of private tuition
• Under the direct supervision of Academic Coordinator: register students for official French language exams (DELF /DALF/TEF/TCF/DAEFLE/CCIP), put DELF/DALF students’ data and results into the DELF/DALF system, archive all the DELF/DALF examination papers accordingly, allocate time slot for DELF/DALF oral, issue convocations to DELF/DALF students, issue DELF/DALF certificates
• Settle the daily account for NETS/VISA/MASTERCARD/AMEX/CASH payments
• Make phone calls to students and parents for late payment
• Call and email students and parents for changes related to classes, follow‑up of registration, outstanding payments, etc.
• Print and issue letters of attendance, letters of registration and certificates
• Place signage for classroom during the beginning of the new term and for any change of teachers and classrooms
• Provide support as assigned by Registrar, Academic Coordinator or Director of Studies
• Maintain students’ database by encoding accurate data into the system, and constantly updating all pending requirements to complete students’ records and information
• Ensure proper storage of all files and scholastic documents
• Provide information and sell bookshop products and learning materials
• Maintain a proper storage and organization of bookshop products
• Advise on order quantities to always ensure sufficient stock of books