Regional Workplace Experience Lead

CBRE; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading global real estate services firm in Singapore is looking for a Regional Workplace Experience Lead to manage teams delivering workplace services. Responsibilities include staff supervision, ensuring efficient service delivery, and fostering client relationships. The ideal candidate has a Bachelor's degree and 3-5 years of experience in a similar role, with strong leadership and organizational skills. This role promotes a commitment to diversity and inclusion.

Qualifications

• 3-5 years of relevant experience preferred.
• Experience in staffing, training, and performance appraisal.
• Ability to handle sensitive information.

Responsibilities

• Manage delivery of workplace experience services.
• Provide formal supervision and monitor staff development.
• Coordinate team's daily activities and set schedules.

Skills

Leadership skills

Microsoft Office proficiency

Organizational skills

Coaching and mentoring

Communication skills

Education

Bachelor's Degree

Job description

Regional Workplace Experience Lead

As a CBRE Regional Workplace Experience Lead, you will be responsible for managing employees that oversee the delivery of workplace experience services. Examples of services include Concierge, Reception, Meeting & Event Management, and administrative office duties.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do:

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.

• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.

• Build and maintain a trusted client relationship. Negotiate with clients, partners, and associates to resolve conflicting priorities.

• Ensure support provided by the team is efficient and consistent. Suggest process improvement efforts on a regular basis. Assist with developing strategic solutions.

• Assess technological and training needs for Workplace Experience teams and clients. Always follow safety standards with employees, clients, and vendors.

• Develop vendor partnerships with the intention of cost saving efforts. Manage negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation.

• Oversee programs ran by third party vendors. This includes food delivery, organizing events, providing transportation, or mail distribution. Ensure all invoices for business services billed.

• Ensure support provided by the team is efficient and consistent.

• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.

• Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.

• Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.

What You’ll Need:

• Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.

• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.

• Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.

• Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.

• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.

• Extensive organizational skills with a strong inquisitive mindset.

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)