Regional Technical Aftersales & Warranty Operations Manager

STULZ ASIA HUB PTE. LTD.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading precision cooling technology company in Singapore is seeking an experienced Aftersales Support & Warranty Claim Manager. This role ensures customer satisfaction and operational excellence by managing warranty claims and leading a dedicated service team. Candidates should have 7+ years of HVAC experience and be bilingual in English and Chinese Mandarin. The role offers a competitive salary and a collaborative working environment with flexible arrangements.

Benefits

Competitive salary with performance-based incentives

Opportunities to shape innovative technologies

Collaborative environment

Flexible working arrangements

Comprehensive health & wellness benefits

Qualifications

• 7+ years of experience in HVAC aftersales or warranty management.
• Strong understanding of HVAC systems and diagnostics.
• Proven leadership experience in managing service teams.

Responsibilities

• Lead after-sales support for Asia Regional Hub Office.
• Oversee warranty claim processing and technical expertise.
• Develop training programs for service teams across the region.

Skills

Leadership

Technical support

Troubleshooting

Communication

Bilingual (English and Chinese Mandarin)

Job description

Location: Singapore / Asia Regional

About Us

Established in 1947, Stulz is a leading global innovator in precision cooling technologies. Stulz is dedicated to developing sustainable, energy‑efficient solutions to meet the evolving needs of a rapidly growing data centre market.

Our commitment to technological excellence and environmental responsibility drives us to deliver high‑quality products that improve reliability and resilience while driving energy efficiency to new levels of performance.

Role Overview

We’re seeking a dynamic and experienced Aftersales Support & Warranty Claim Manager to lead our post‑sales service operations. This pivotal role ensures customer satisfaction, drives operational excellence, and manages warranty claims with precision and integrity. If you’re passionate about delivering exceptional service and thrive in a fast‑paced, customer‑centric environment, we want to hear from you.

Key Responsibilities

1. Regional Support
   • Lead after‑sales support for Asia Regional Hub Office in delivering prompt, professional service for precision cooling solutions for all Stulz subsidiaries and partners in Asia, ensuring shared success in local markets.
   • Oversee warranty claim processing, ensuring accurate documentation, timely adjudication, and compliance with manufacturer policies.
   • Implement and monitor KPIs for service response times, claim resolution, and customer satisfaction.
2. Team Management
   • Identify, develop and lead a dedicated aftersales support team for regional reach, fostering a collaborative and productive team environment through effective communication and mentorship.
   • Provide a culture of continuous learning and development providing opportunities for training, and development.
3. Technical Expertise
   • Lead trouble shooting efforts, providing technical assistance and expertise to resolve complex site issues promptly.
   • Utilize your deep knowledge of cooling solutions / data centre operations to guide and support remote teams where & when necessary.
   • Ensure that all service activities meet the highest standards of quality and efficiency.
4. Training & Development
   • Develop and implement comprehensive training programs for service teams across the region.
   • Ensure training programs are aligned with global training standards, and that participants are ‘up to date’ with latest technologies and best practices.
5. Process Management
   • Develop and refine warranty policies and procedures in alignment with company, industry and regulatory standards.
   • Ensure compliance with industry standards, safety regulations, and environmental certifications.
   • Analyze service data to identify trends, reduce claim rates, and improve product reliability.
6. Client and Partner
   • Build and maintain strong relationships with key clients and partners across the region.
   • Act as the main point of contact for escalations and critical service‑related issues.
   • Work closely with sales and project teams to ensure seamless service delivery and customer satisfaction.

Qualifications

• 7+ years of experience in HVAC aftersales, technical support, or warranty management, preferably within the data centre industry
• Strong understanding of HVAC systems, components, and diagnostics (e.g., chillers, CRAC, CRAH, AHU, etc.)
• Strong troubleshooting skills with the ability to resolve complex technical issues on‑site
• Proven leadership experience in managing service teams and cross‑functional collaboration
• Fluency in English and Chinese Mandarin is required.
• Excellent communication and interpersonal skills.
• Familiarity with warranty management platforms and CRM systems
• Ability to interpret technical documentation and service reports
• Willingness to travel at short notice as may be required from time to time

What We Offer

• Competitive salary with performance‑based incentives.
• Opportunities to shape innovative technologies and advance sustainability efforts.
• Collaborative environment with industry‑leading engineers and innovators.
• Flexible working arrangements.
• Comprehensive health & wellness benefits.