Regional SEA Buyer Experience & Loyalty Programs Lead

TikTok; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading e-commerce platform in Singapore is seeking a Regional Buyer Experience Program Manager to enhance customer experience and loyalty through innovative programs. Candidates should have a BA/BS degree and over 3 years of relevant experience in customer experience and loyalty strategies. Strong analytical and project management skills are essential for success in this role, which aims to foster trust and engagement with customers across Southeast Asia.

Qualifications

• 3+ years of relevant experience in buyer membership/loyalty programs, customer experience.
• Passion for improving customer experience.
• Ability to navigate fast changing environments.

Responsibilities

• Improve customer experience.
• Execute trust and loyalty strategy for Southeast Asia.
• Manage and optimize customer-facing programs.
• Collaborate with teams for loyalty initiatives.

Skills

Customer experience improvement

Analytical and quantitative skills

Project management

Communication skills

Problem-solving

Education

BA / BS degree or equivalent practical experience

Job description

A leading e-commerce platform in Singapore is seeking a Regional Buyer Experience Program Manager to enhance customer experience and loyalty through innovative programs. Candidates should have a BA/BS degree and over 3 years of relevant experience in customer experience and loyalty strategies. Strong analytical and project management skills are essential for success in this role, which aims to foster trust and engagement with customers across Southeast Asia.