Regional Program Senior Executive / Assistant Manager

Flintex Consulting Pte Ltd; Singapore; On-site; SGD 65,000 - 95,000; Full time

Benefits offered by this job

Variable Bonus

Transportation allowance

Job summary

A leading consulting firm in Singapore is seeking an Operations Manager to enhance team management and drive operational efficiencies. The role involves leading both internal and external stakeholders, optimizing processes, and ensuring KPIs are met across various teams in the APAC region. Strong communication and people skills are required, along with a proven ability to work independently in a dynamic environment. The position includes a variable bonus and transportation allowance.

Qualifications

• Proven track record of operating independently and managing multiple tasks.
• Experience in creating organizational consensus under tight deadlines.
• Ability to identify inefficiencies and improve processes.
• Experience creating organizational consensus and meeting deadlines with urgency.
• Ability to identify inefficiencies and implement standardized processes and policies.
• Comfort with fast-paced environments and ambiguity.
• Role requires communication with client and counterparts in China region.

Responsibilities

• Lead and manage stakeholders for effective operations.
• Monitor and track KPI improvements.
• Identify opportunities for process improvement across countries.
• Coordinate with regional teams and communicate across functions.
• Assist in managing daily operations, utilization, knowledge management and performance reviews.
• Monitor KPIs and track overall improvement outcomes.
• Analyze, map and document current and future processes within a standardization framework.
• Support project onboarding and collaborate with implementation teams for smooth execution.
• Provide strategic planning based on forecasting, especially during peak periods.

Skills

Creativity

Attention to detail

Problem solving

Strong communication skills

People skills

Ability to work in fast-paced environment

APAC regional exposure

Job description

Benefits:

Variable Bonus + Transportation allowance

Job Responsibility :

Team and People Management

• Lead and manage internal/ external stakeholders to ensure effective account management and operation efficiencies
• Highlight and share best practices within the team to ensure consistency and continuity in operational excellence approach
• Drive automation and continuous improvement initiatives to increase productivity within the team
• Work and communicate with various teams based around the region

Customer Management

• Responsible to assist in managing the daily operations (execution plan, utilization management, knowledge management and communications). Ensure team actively engage assigned customers in business + performance reviews
• Monitoring KPI, including tracking of overall improvement goals and outcomes.

Execute process improvement/ initiative across countries to improve KPIs situationally

• Identify opportunities to improve the operations, proactively reinforce and iterate on our processes and create standardized business processes that result in increase of performance and provide negotiation of difficult matters to drive outcomes
• Work closely with internal and external stakeholders to support business growth and development.
• Optimize data/data flows and operational reporting
• Strategic planning based on forecast, especially on peak period.
• Responsible for analysing, mapping and documenting the current and future requirements and processes, as part of a defined standardization framework and alignment across the region.
• Assist in the preparation of the QBR decks.
• Working closely with implementation team for Project management and execution to ensure smooth on boarding process
• Well verse with overall APAC market updates and call out to customer with mitigation plan
• Ad hoc duties as required

Job Requirements

• Proven track record of operating independently, demonstrating creativity, maintaining organization, strong attention to detail, and managing multiple tasks simultaneously.
• Excellent communication skills, with a keen ability to synthesize crucial information to deliver to key stakeholders.
• Strong people skills and the ability to engage on all levels of the organization.
• Experience with creating organizational consensus and managing deadlines with a strong sense of urgency.
• Ability to identify inefficiencies and create process improvement through standardization and policies.
• Ability to work in a fast-paced environment and openness to working in ambiguity.
• Strong sense of problem solving and proactive approach.
• This role is require to communicate with client and counter part in China region

Working hours :

Mon to Fri 8.30am - 5.30pm