Regional Merchant Account Manager| 6-month Contract

MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment service provider in Singapore is seeking a Regional Merchant Account Manager to oversee strategic partnerships in the Asia Pacific region. The ideal candidate will have at least 2 years of experience in account management, excellent communication skills, and a strong background in the payments or fintech industries. This role involves managing client relationships and driving business opportunities effectively.

Qualifications

• Minimum 2 years of experience in account management, business development, or sales.
• Experience within payments, fintech, issuing, or merchant industries.
• Hands-on experience managing contracting and invoicing processes.

Responsibilities

• Act as the primary contact for assigned regional merchant accounts.
• Handle day-to-day customer interactions and manage queries.
• Manage end-to-end contracting and invoicing processes.

Skills

Account management

Stakeholder management

Communication skills

Organizational skills

Adaptability

Education

Bachelor's Degree in Business, Marketing, Finance or related discipline

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Tableau

Job description

Overview

We are seeking a Regional Merchant Account Manager to join a dynamic Retail & Commerce team managing strategic merchant partnerships across the Asia Pacific region, with a focus on travel-related accounts. This position is ideal for a proactive, commercially minded professional with proven experience in account management within payments, fintech, or merchant industries. You will play a key role in managing client relationships, ensuring operational excellence, and driving business growth opportunities.

Key Responsibilities

Account Management & Relationship Building

• Act as the primary contact for assigned regional merchant accounts, maintaining solid relationships and ensuring high service quality.
• Handle day-to-day customer interactions, manage queries, prepare reports and presentations, and communicate key business updates.
• Identify and develop new business opportunities by understanding client needs, priorities, and challenges.

Reporting & Operational Management

• Manage the end-to-end contracting and invoicing processes, ensuring timely and accurate execution in collaboration with legal, compliance, and finance teams.
• Track and report partnership KPIs, providing insights and updates to internal stakeholders.
• Support the execution of marketing campaigns, coordinating with internal and external teams to ensure objectives, timelines, and deliverables are met.
• Oversee budget management, billing reconciliation, and resolution of payment-related matters.

Corporate Responsibility

• Comply with all corporate security and confidentiality policies.
• Report any information security concerns or breaches as required.
• Complete mandatory corporate training on schedule.

Requirements

• Bachelor’s Degree in Business, Marketing, Finance, or a related discipline.
• Minimum 2 years of experience in account management, business development, or sales within payments, fintech, issuing, or merchant industries.
• Excellent stakeholder management and communication skills, with the ability to collaborate across diverse teams and influence outcomes.
• Hands‑on experience managing contracting and invoicing processes with keen attention to detail.
• Proven ability to support and execute marketing campaigns, including planning, coordination, and performance tracking.
• Highly organized, adaptable, and able to work effectively in a fast‑paced environment with shifting priorities.
• Excellent proficiency in Microsoft Word, Excel, and PowerPoint; experience using Tableau is good to have.
• Professional, positive, and approachable, with the ability to build rapport and maintain productive working relationships.