Regional IT Service Delivery Leader

NCS Pte Ltd; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A leading technology services firm in Singapore is seeking a Service Delivery Manager to manage medium-scale maintenance projects and ensure customer satisfaction. Responsibilities include overseeing support tasks, resolving customer issues, and training junior team members. The ideal candidate will have around 10 years of IT project management experience, a degree in a related field, and strong leadership and communication skills. Applicants should embody the company's beliefs of Adventure, Excellence, Integrity, Ownership, and Unity.

Qualifications

• Around 10 years of IT project management experience.
• Understanding of software development lifecycle (SDLC).
• Proficient in written and spoken English.

Responsibilities

• Act as focal point for all support-related queries and issues.
• Ensure support tasks and deliverables meet quality standards.
• Monitor and report project health status.
• Identify opportunities for expansion or improvement of services.

Skills

Project management

Process improvement methodologies

Communication skills

Leadership skills

Presentation skills

Negotiation skills

Education

Degree in Information Systems, Computer Science, or equivalent

Job description

A leading technology services firm in Singapore is seeking a Service Delivery Manager to manage medium-scale maintenance projects and ensure customer satisfaction. Responsibilities include overseeing support tasks, resolving customer issues, and training junior team members. The ideal candidate will have around 10 years of IT project management experience, a degree in a related field, and strong leadership and communication skills. Applicants should embody the company's beliefs of Adventure, Excellence, Integrity, Ownership, and Unity.