Regional Head of Customer Success (APAC)

Cohesity; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

A data security leader in Singapore is looking for a Customer Success Manager to lead a regional team. The role involves driving customer satisfaction, enhancing product adoption, and fostering relationships with key stakeholders. Candidates should have strong people management skills, relevant experience in customer success, and a bachelor’s degree in a related field. This position values leadership, communication, and innovative thinking in a dynamic environment.

Qualifications

• Experience leading a team of customer success managers.
• Excellent communication and presentation skills.
• Deep understanding of value drivers in recurring revenue business models.

Responsibilities

• Lead a team of Customer Success Managers across the region.
• Develop delivery plans to improve the customer experience.
• Drive customer advocacy and reference-ability.

Skills

People management

Team development

Customer advocacy

Communication skills

Negotiation

AI tools usage

Education

Relevant Bachelor’s degree

Tools

Salesforce (SFDC)

Gainsight

Job description

A data security leader in Singapore is looking for a Customer Success Manager to lead a regional team. The role involves driving customer satisfaction, enhancing product adoption, and fostering relationships with key stakeholders. Candidates should have strong people management skills, relevant experience in customer success, and a bachelor’s degree in a related field. This position values leadership, communication, and innovative thinking in a dynamic environment.