Regional After-Sales Logistics Planner

KEENFINITY PTE. LTD.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading logistics company in Singapore is seeking a logistics manager to optimize customer satisfaction for the Asia Pacific region. The role involves managing logistics planning, coordinating shipments, and improving processes. Ideal candidates will have over 5 years of experience in after-sales logistics and strong skills in ERP systems like SAP. Strong analytical abilities and a background in supply chain management are essential.

Qualifications

• Minimum 5 years of relevant experience in after-sales logistics, service parts planning, or supply chain coordination.
• Solid understanding of logistics operations and service support processes.
• Knowledge of regional customs regulations and 3PL management.

Responsibilities

• Manage ASA Logistics Planning to optimize customer satisfaction.
• Perform demand planning and coordinate shipment of after-sales products.
• Support product life cycle management and process improvements.

Skills

Logistics operations

Spare parts planning

Service support processes

Strong Excel skills

Data analysis

Education

Diploma or higher in Logistics, Supply Chain Management, Business Administration

Tools

ERP systems (preferably SAP)

Job description

At KEENFINITY, we are a globally leading provider of innovative security and professional communication solutions. We offer more than just technology - we secure, connect, and amplify the moments that matter in life. With a heritage of quality and reliability, and a vision driven by innovation, we are shaping the future of communication, security, and manufacturing excellence. We exceed the expected.
We proudly stand behind industry-leading brands such as Bosch, Electro-Voice, Dynacord, RTS and Telex — names that are synonymous with quality, reliability, and innovation. Whether it is ensuring security and peace of mind, delivering unparalleled audio experiences, or enabling clear and mission‑critical communication, our technologies secure spaces, amplify voices, and deliver excellence.

Job Description

Effectively manage all processes related to ASA Logistics Planning to ensure best‑in‑class customer service to optimize customer satisfaction and loyalty for the Asia Pacific region.

Scope of work includes cost efficient balancing of demand and supply as well as ensuring proper availability of purchased parts from internal and external suppliers.

• Regular demand planning of stocked items destined for sales and repair activities
• Perform spare part and swap material replenishment from internal and external suppliers
• Ensure timely, accurate and proactive communication with respect to part demands and inventory level
• Coordinate shipment of after‑sales products and parts
• Initiate extraordinary procurement actions in case of unscheduled part demands
• Align special orders or exceptional supply needs with other regions and BT‑BU/CLP
• Support product life cycle management (product service launch, planning, forecasting, EoL, EoS)
• Coordinate stock reconciliation process and perform required bookings
• Warehouse management
• Contribute actively to process improvements

Job Qualification

• Diploma or higher in Logistics, Supply Chain Management, Business Administration, or a related technical field is preferred.
• Equivalent professional experience in logistics or after‑sales operations will also be considered.
• Minimum 5 years of relevant experience in after‑sales logistics, service parts planning, or supply chain coordination, ideally within the electronics industry.
• Solid understanding of logistics operations, spare parts planning and service support processes.
• Experience with ERP systems (preferably SAP) and familiarity with inventory control, demand forecasting, and order management.
• Strong Excel skills; ability to analyze data, prepare reports, and support operational decision‑making.
• Knowledge of regional customs regulations, import/export requirements, and 3PL management.