REFLEXOLOGIST AND RECEPTIONIST

WONDERFOOT MASSAGE TCM PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading TCM wellness provider in Singapore seeks a Reflexologist & Receptionist to perform foot reflexology, manage customer service, and coordinate shop operations. The ideal candidate should demonstrate excellent communication skills, a professional demeanor, and a strong understanding of hygiene standards. This role involves welcoming customers, managing appointments, and ensuring a clean and safe environment while providing high-quality service.

Qualifications

• Professional skills in TCM reflexology and massage.
• Excellent customer service and communication abilities.
• Ability to manage administrative tasks and maintain hygiene.

Responsibilities

• Perform professional foot reflexology based on TCM principles.
• Welcome customers and manage appointments efficiently.
• Maintain cleanliness and adhere to safety standards.

Skills

Foot reflexology skills

Customer service skills

Attention to hygiene

Job description

WonderFoot TCM & Reflexology – Reflexologist & Receptionist

Job Roles & Responsibilities

1. Reflexology & Massage Services

• Perform professional foot reflexology based on TCM principles and meridian knowledge.
• Apply correct pressure techniques to improve circulation, relieve tension, and promote relaxation.
• Provide supplementary head, shoulder, or simple body acupressure when required.
• Adjust pressure levels based on customer comfort and preferences.
• Maintain high service quality and follow all treatment SOPs.

2. Customer Service & Front Desk Duties

• Welcome customers warmly and assist them with enquiries about services and pricing.
• Manage walk-ins, phone calls, and online bookings in an organised manner.
• Arrange customer appointments and assign therapists based on availability.
• Handle customer feedback professionally and upscale issues when needed.
• Process payments accurately (cash, POS, e-wallets) and maintain a tidy cashier counter.

3. Shop Operations & Coordination

• Coordinate between therapists and customers to ensure smooth service flow.
• Track customer waiting time and manage peak‑hour traffic effectively.
• Guide customers to treatment rooms and provide clear instructions before sessions.
• Support daily opening and closing procedures of the shop.

4. Hygiene, Safety & Cleanliness

• Maintain cleanliness of reception area, waiting area, and treatment rooms.
• Ensure towels, foot baths, chairs, and tools are sanitised according to hygiene standards.
• Monitor inventory of consumables (oils, creams, towels, forms) and report low stock to the manager.
• Follow workplace safety and company procedures at all times.

5. Administrative & Reporting Tasks

• Record daily sales, therapist performance, and customer flow accurately.
• Assist in preparing simple daily reports for management.
• Maintain customer records and ensure confidentiality of personal data.
• Support management with operational or ad hoc tasks when required.

6. Professional Conduct

• Uphold a professional image, grooming, and behaviour.
• Demonstrate strong communication, patience, and service mindset.
• Follow company rules, protocols, and shift schedules responsibly.