REFLEXOLOGIST AND RECEPTIONIST

WONDERFOOT MASSAGE TCM PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A massage therapy service provider in Singapore is seeking a Reflexologist & Receptionist to perform foot reflexology and manage customer service tasks. Responsibilities include providing high-quality massage services, handling bookings and payments, ensuring hygiene standards, and supporting administrative tasks. The ideal candidate is expected to possess strong communication skills, be customer-oriented, and maintain a professional demeanor at all times.

Qualifications

• Experience in foot reflexology required.
• Ability to manage customer inquiries and bookings.
• Familiarity with hygiene standards in service environments.

Responsibilities

• Perform professional foot reflexology and massage services.
• Manage customer service and front desk duties efficiently.
• Ensure hygiene and cleanliness in the shop.
• Support daily administrative and reporting tasks.

Skills

Foot reflexology based on TCM principles

Customer service excellence

Cash handling and payment processing

Strong communication skills

Hygiene and cleanliness standards

Job description

WonderFoot TCM & Reflexology – Reflexologist & Receptionist

Job Roles & Responsibilities

1. Reflexology & Massage Services

• Perform professional foot reflexology based on TCM principles and meridian knowledge.
• Apply correct pressure techniques to improve circulation, relieve tension, and promote relaxation.
• Provide supplementary head, shoulder, or simple body acupressure when required.
• Adjust pressure levels based on customer comfort and preferences.
• Maintain high service quality and follow all treatment SOPs.

2. Customer Service & Front Desk Duties

• Welcome customers warmly and assist them with enquiries about services and pricing.
• Manage walk-ins, phone calls, and online bookings in an organised manner.
• Arrange customer appointments and assign therapists based on availability.
• Handle customer feedback professionally and upscale issues when needed.
• Process payments accurately (cash, POS, e-wallets) and maintain a tidy cashier counter.

3. Shop Operations & Coordination

• Coordinate between therapists and customers to ensure smooth service flow.
• Track customer waiting time and manage peak‑hour traffic effectively.
• Guide customers to treatment rooms and provide clear instructions before sessions.
• Support daily opening and closing procedures of the shop.

4. Hygiene, Safety & Cleanliness

• Maintain cleanliness of reception area, waiting area, and treatment rooms.
• Ensure towels, foot baths, chairs, and tools are sanitised according to hygiene standards.
• Monitor inventory of consumables (oils, creams, towels, forms) and report low stock to the manager.
• Follow workplace safety and company procedures at all times.

5. Administrative & Reporting Tasks

• Record daily sales, therapist performance, and customer flow accurately.
• Assist in preparing simple daily reports for management.
• Maintain customer records and ensure confidentiality of personal data.
• Support management with operational or ad hoc tasks when required.

6. Professional Conduct

• Uphold a professional image, grooming, and behaviour.
• Demonstrate strong communication, patience, and service mindset.
• Follow company rules, protocols, and shift schedules responsibly.