Receptionist 接待员

DiYi TCM; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A local health service provider in Singapore is seeking a receptionist to manage appointments and customer inquiries. The ideal candidate should possess excellent phone etiquette, be customer-oriented, and have basic computer skills. Prior experience in retail or telemarketing is advantageous. The role requires bilingual communication in English and Mandarin. Benefits include an attractive salary, meal and transport allowances, and various leave benefits.

Benefits

Attractive salary scheme

Meal and transport allowance

Yearly performance bonus

Medical benefit scheme

Workers’ insurance

Long service award

Career progression opportunities

Comfortable working environment

Qualifications

• Experience in retail or telemarketing experience will be an added value.
• Able to commit to working retail hours on weekdays and weekends/public holidays.
• Must be able to communicate with English and Mandarin-speaking customers.

Responsibilities

• Perform general receptionist and administrative duties.
• Perform data entry using Customer Relationship Management (CRM).
• Ensure proper documentation and filing system.

Skills

Customer-oriented

Excellent telephone etiquette

Cheerful & outgoing characteristic

Basic PC skills

Job description

Job Duties

• Perform general receptionist and administrative duties
• Perform data entry using Customer Relationship Management (CRM)
• Ensure proper documentation and filing system
• Excellent telephone etiquette
• Book and conform appointments via phone calls, and/or SMS
• Handle incoming and outgoing phone calls, divert calls to respective departments and jot down messages when required
• Attend to customer’s enquiries
• Manage customer’s appointment bookings
• To deliver all customer service with excellence
• Guiding and training new staff members to promote internal growth

Job Requirements

• Experience in retail or telemarketing experience will be an added value.
• Able to commit to working retail hours on weekdays (10.45am-9pm) and weekends/public holidays (9.45am-6pm)
• Cheerful & out-going characteristic
• Customer-oriented.
• Have basic PC skills

Staff Benefits

• Attractive salary scheme
• Meal and transport allowance provided
• Yearly performance bonus
• Medical benefit scheme
• Workers’ insurance
• Long service award
• Different types of leave benefits
• Career progression & development opportunities
• Comfortable and conducive working environment

工作责任

• 执行一般接待员和行政职责
• 使用客户关系管理(CRM) 软件执行数据输入
• 确保适当的文件和归档系统
• 优秀的电话礼仪
• 通过电话和/或短信预订和确认客户的约定
• 处理来电和回电，将电话转接到相应部门并在需要时记下消息
• 处理客户的查询
• 管理客户的预约
• 提供卓越的客户服务
• 指导和培训新员工，促进内部成长

工作要求

• 有零售或电话营销经验将是一个附加值
• 能够接受在零售时间上班，周日（上午10点45分至晚上 9 点）、周末和公共假期（上午 9 点45分至下午 6 点）
• 性格开朗外向
• 以客户为导向
• 具备基本的电脑技能
• 必须能够与说英语和华语的客户沟通

员工福利

• 底薪加高佣金
• 提供膳食和交通津贴
• 年度绩效奖金
• 医疗福利
• 工人保险
• 长期服务奖
• 不同类型的休假福利
• 职业发展和个人发展机会
• 舒适和优越的工作环境